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Rtt and Referrals Coordinator

3 months ago

East Grinstead, West Sussex, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time
An exciting opportunity has arisen to join the RTT Team at the Queen Victoria Hospital.


The RTT and Referrals Coordinator role includes management of the patient journey through the care pathway in accordance with NHS England Referral to Treatment (RTT) guidelines and requirements.

This is an Office based Position.

1)Process referrals, both paper and electronic, for Plastic Surgery, Maxillofacial, Orthodontics and Oral Surgery, Corneo and General Specialties.

2)To ensure that external referrals received are dealt with in accordance with hospital policy, assessing and responding to each referral in an appropriate and timely manner.


1) Monitor the RTT18 Patient Target List (PTL) on a daily basis in conjunction with all departments, querying and investigating patient pathway status.

2) Investigate and escalate queries concerning more complex patient pathways.

3) Responsibility for validating clock start dates and closing patient pathways when appropriate.

4) Assist all administrative staff with RTT18 queries.

  • Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing lifechanging reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.


At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients.

We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

  • To identify and record information that is pertinent to the patient pathway.
  • Assist the RTT and Appointments Manager with assigned validation of patients and accurately record and report on the reason for any breaches. This will involve updating comments fields in the trusts database.
  • Support the investigation of long wait breaches, e.g. 52 week waiters, recording information of what next steps are required in order for the patient to be treated and the RTT clock to stop appropriately.
  • To review data, data quality reports and patient tracking lists in order to focus resource in the area which will best support RTT performance, and patient pathway delivery.
  • Investigate and respond to any RTT queries from within the trust and externally, highlighting any complex or breaching patients to the Service Coordinators and the RTT and Appointments Manager.
  • To identify any new/additional RTT training available and attend, and participate in these training courses, in line with the needs of the service to maintain, strengthen and develop the skills required.
  • Responsible for identifying and deleting any incorrect pathways, including duplicate pathways.
  • Assist in the development of pathway flowcharts within the department, this will include clock starts and stops.

Referrals Administration:

  • Process referrals, both paper and electronic, for Plastic Surgery, Maxillofacial, Orthodontics and Oral Surgery, Corneo and General Specialties.
  • To ensure that external referrals received are dealt with in accordance with hospital policy, assessing and responding to each referral in an appropriate and timely manner.
  • Using the Patient Management System, register referrals with the correct Referral to Treatment clock start date.
  • To check relevant patient details against all the relevant systems and making updates or amendments on the patients electronic record.
  • Check referrals that have been received are scanned into Evolve, with the correct dates being used.
  • Review, identify and register oncology referrals from primary care and from tertiary referrals and send to the Oncology Booking Hub for processing outpatient appointments.
  • Accurately open outpatient episodes, under the relevant services and consultant and/or medical speciality.
  • Assist with all referral queries, both internal and external queries.
  • Using the Patient Management System, register referrals with the correct Referral to Treatment clock start date and clinical priority.
  • To effectively communicate with other trusts to ensure that the clock start date is correct, making use of the Minimum Data Set forms.