Corneo Plastic Theatre Scheduler

5 months ago

East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

We are currently looking for a self motivated, independent, organised and resourceful Scheduler to work for the Corneo Plastics Department.

This is an interesting post, scheduling patients for theatre for our surgeons.

Reporting to the Service Coordinator and working closely with the other schedulers, Consultants and Medical Secretaries in order to ensure the delivery of the service within NHS targets. The role will involve working flexibly within the department to provide and receive confidential and sensitive information, written, aural and verbal, to be exchanged with patients/clients, relatives, staff or external parties.

We are looking for someone who is methodical, organised, has good attention to detail, with the ability to plan. An excellent communicator both written and verbal is essential, as well as the ability to follow laid down processes and procedures. The main task within the role is to schedule both inpatient and daycase admissions, ensuring maximum use of available theatre capacity whilst working in conjunction with RTT wait times and NHS target.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients, We regularly receive excellent results from patient satisfactions surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and developing our workforce with support for continuing education and learning.
- Scheduling inpatient and day case admissions ensuring maximum use of available theatre capacity, assessing needs of individual patients and where appropriate rearranging patient combinations to maximise consultant/fellow and co-ordinating joint cases with other specialties within the Trust.
- Agree outpatient pre-assessment and anaesthetic appointments, co-ordinate direct to list cases from referrals to ensure most appropriate treatment pathway using own judgement against set criteria. Letters/information leaflets sent and patient centre updated. Liaison with patients or patient’s carer’s and consultants as necessary for optimal diagnosis/treatment within RTT18 weeks (referral to treatment).
- Ensure that surgical outcomes, including attendance, did not attends (DNAs) and their pathway status, is recorded on Patient Centre (PC) in accordance with Trust policies and procedures.
- Ensure that patient cancellations and DNAs are dealt with in accordance with the Trust’s Waiting List Policy. Fill cancellations with appropriate cases to maximise theatre capacity, liaising with theatres, Consultants/Fellows and management when necessary.
- Inputting correct data on PC on the waiting list, pre-admission. Inputting the correct data on Orsos and arranging the theatre list order taking into consideration patients, clinical, medical, case type, availability of equipment/transplant material and medical staffing availability.
- Send appropriate letters to patients, sending out invitations on non response, also creating freestyle letters when necessary.
- Liaise with internal and external secretaries to arrange observers/clinical attachments/visiting consultants to observe special cases in theatre.
- Liaise with external interpreter services for both Pre-Assessment appointments and theatre admissions.
- Liaise with Histology regarding results for soon cases such as frozen sections, BCCs, SCCs and other biopsies.
- Manage Corneo Plastics waiting lists. Liaise with Pharmacy to order prescription medication.
- Greeting patients in a professional and courteous manner and validating patients’ identification and demographic details. Where new or revised information is obtained, update PC and case notes appropriately. Confirmation of reserved inpatient treatment dates.
- Ensure RTT18 targets are adhered to in conjunction with the Service co-ordinator. Weekly monitoring of RTT18 position for proactive management of breaching patients.
- Develop and maintain a sound knowledge of medical terminology relating to Corneo Plastic Surgery. Attend training sessions and when necessary for expansion of knowledge.
- Organise patient transport, assessing eligibility with the patient.
- Deal with all telephone calls promptly and courteously with an empathetic and professional approach. Telephone triage system to ensure non-routine, challenging or complaint calls dealt with effectively.
- Collate and supply the nursing staff, clinic

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