Support Secretary

6 months ago


East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

We are seeking keen and enthusiastic people to provide strong secretarial, organisational and administrative support within our Corneo Plastic Department supporting our corneal medical secretaries.

To provide full secretarial support to the Corneo Plastic Department.

To work flexibly and sensitively with other disciplines both on and off the QVH site.

To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.

To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.

To communicate sensitively and appropriately with patients suffering from serious illness.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff.

Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals.

Deal with correspondence making use of IT, i.e. e‑mail, internet and intranet, using initiative and discretion to prioritize.

Deal with all telephone calls promptly and courteously with an empathetic approach.

Respond sympathetically to individual needs within resources available.

Type clinic letters from digital dictation to meet Trust guidelines on responses.

Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date.

Ensure an audit trail in the patients’ notes is kept.

Responding to the requests of the Patient Access team regarding RTT18 queries and/ or input clinical outcomes for clinics.

Book appointments for patients for the services as required onto Patient Care.

Manage patient’s expectations when booking appointments and advising them of updates.

Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral.

Support the Service Co-ordinator with gathering monitoring data for the service as required.

Ensure patient case notes are stored, tracked and archived according to Trust guidelines.

Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures.

Actively participate in Departmental meetings as required.

Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service.

Follow the QVH Trust’s guidelines on confidentiality.

Ensure a professional image of QVH and the service is maintained at all times.



  • East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Please see attached Job Description for more detailed information on the role and minimum essential requirements for the role. To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Co-ordinator and working closely with a Medical Secretary and Support Secretary to ensure the delivery of the...


  • East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    We are currently looking for a self motivated, independent and resourceful Support Secretary to work in the Oral and Maxillofacial Surgery Department. This is an interesting and varied post providing comprehensive support to the department. The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural...


  • East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    We are currently looking for a self motivated, independent and resourceful Support Secretary to work in the Oral and Maxillofacial Surgery Department. This is an interesting and varied post providing comprehensive support to the department. The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural...


  • East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    We are currently looking for a self motivated, independent and resourceful Support Secretary to work in the Corneo Plastic Unit. This is an interesting and varied post providing comprehensive typing support to the band 4 medical secretaries. The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural...

  • Support Secretary

    6 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    We are looking to recruit a part-time secretary based within the Rehabilitation Unit, to support 7 clinical staff including both Dietitians and Speech and Language Therapists who provide direct patient care for our specialist services at QVH. It is essential that this post holder can deal with queries from a range of stakeholders including patients,...

  • Bank Secretary

    6 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Due to increased activity we have a number of exciting roles available within bank. We are looking to appoint a number of Band 3 Medical Secretaries into the Trust to work on our staff bank. Do you have experience of transcribing Medical Terminology? If yes please read on! Queen Victoria Hospital NHS Found Trust are appointing Medical Secretaries to work...

  • Bank Secretary

    7 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Due to increased activity we have a number of exciting roles available within bank. We are looking to appoint a number of Band 3 Medical Secretaries into the Trust to work on our staff bank. Do you have experience of transcribing Medical Terminology? If yes please read on! Queen Victoria Hospital NHS Found Trust are appointing Medical Secretaries to work...

  • Medical Secretary

    7 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Knowledge of the use of a variety of digital systems is desirable but not essential as full training will be provided. The main duties of the role include; secretarial and administrative support within the Plastic Surgery department, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to...

  • Medical Secretary

    7 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    We are seeking keen and enthusiastic people to provide strong secretarial, organisational and administrative support within our Corneo Plastic Department supporting our corneal consultants. To provide full secretarial and administrative support to the Corneo Plastsic Department. To work flexibly and sensitively with other disciplines both on and off the...

  • Medical Secretary

    6 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    We are seeking a keen and enthusiastic person to provide strong secretarial, organisational and administrative support within our Maxillofacial Department, supporting Head and Neck Oncology Surgeons. To provide full secretarial and administrative support to the Maxillofacial Department. To work flexibly and sensitively with other disciplines both on and...

  • Medical Secretary

    6 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    **Job Summary**: To provide full secretarial and administrative support to the Plastics Department. To work flexibly and sensitively with other disciplines both on and off the QVH site. To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To review...

  • Medical Secretary

    6 months ago


    East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

    Liaison with Nursing and Diagnostic Imaging support services to QVH and off-site clinics. Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff. Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals. Deal...

  • Executive Secretary

    4 weeks ago


    East Midlands, United Kingdom Derbyshire Healthcare NHS Foundation Trust Full time

    We are seeking an experienced Executive Secretary to join our team and provide exceptional support to our senior management team.As an Executive Secretary, you will be responsible for providing a comprehensive secretarial service, including word processing, diary management, and minute-taking. You will also be required to work autonomously, prioritizing your...

  • Legal Secretary

    2 weeks ago


    East London, United Kingdom Browns Recruitment Group Full time

    Legal Secretary ConveyancingGreenwich LondonSalary negotiable depending upon experience The FirmMy client is a well-established law firm based East of the City Centre of London in Greenwich. They pride themselves in providing a professional approach in a friendly environment.The roleAn excellent opportunity has arisen for a Legal Secretary to join their...

  • Legal Secretary

    3 weeks ago


    East Malling, United Kingdom Labour-Tech Recruitment Ltd Full time

    Are you a secretary looking for a new challenge within a busy Court of Protection department based in Kent?Hybrid working 2 days in office This is an exciting opportunity for a secretary to join a large and busy department which deals brain injury patients either from an accident or birth defect.A background in a medical environment would therefore be an...

  • Legal Secretary

    3 weeks ago


    East Malling, United Kingdom Labour-Tech Recruitment Ltd Full time

    Are you a secretary looking for a new challenge within a busy Commercial Property department based in Kent?Hybrid working 2 days in office 2 positions available This is an exciting opportunity for two candidates to join a busy Commercial Property department.The ideal candidate will have either Residential or Commercial Property experience.There is a variety...

  • Legal Secretary

    7 months ago


    East Midlands, United Kingdom Duncan & Toplis Full time

    Legal Services | Full-time | East Midlands, Grantham We are looking for a Legal Secretary to join our growing Legal Services team. Duncan & Toplis develop talent and encourage ambitious individuals to progress their careers and expand their professional and personal development, whilst always ensuring we put our values at the forefront of everything we...

  • Legal Secretary

    3 weeks ago


    East Sussex, United Kingdom New Vision Recruitment Limited Full time

    Legal Secretary – hybrid working 12-month FTC (parking on-site available)Are you an experienced Legal Secretary with a keen eye for detail, strong organisational skills, and a professional attitude? If so, we have the perfect role for you!Known for its excellence and innovation, this diverse and inclusive law firm is seeking a skilled and talented Legal...


  • East Liverpool, Ohio, United Kingdom Hardy Booth Recruitment Full time

    **Job Description**About UsAt Hardy Booth Recruitment, we pride ourselves on being a forward-thinking law firm that values exceptional talent. We are currently looking for an ambitious and organized Commercial Legal Secretary to join our team.As a Commercial Legal Secretary, you will play a vital role in supporting our lawyers with their daily tasks,...


  • East Kilbride, South Lanarkshire, United Kingdom NHS National Services Scotland Full time

    Job Title: Clinical Secretary AssistantWe are looking for an experienced and skilled secretary to join our Vascular ward team at University Hospital Hairmyres. This is a Band 3, permanent, part-time position (20 hours) with a competitive salary range of £25,000 - £32,000 per annum.Company Overview:NHS National Services Scotland is a leading healthcare...