Support Secretary

6 months ago


East Grinstead, United Kingdom Queen Victoria Hospital NHS Foundation Trust Full time

We are looking to recruit a part-time secretary based within the Rehabilitation Unit, to support 7 clinical staff including both Dietitians and Speech and Language Therapists who provide direct patient care for our specialist services at QVH.

It is essential that this post holder can deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff and is commitment to deliver exceptional customer service at all times. Support for the post is provided by the team’s clinical leads as well as the other secretaries and reception staff within the rehabilitation unit.

You will provide a comprehensive secretarial and administrative service which will include; maintaining patient caseload databases, waiting lists and booking in patients, responding to both face to face and telephone enquiries, audio typing of clinical correspondence, preparing and coordinating clinic notes and monitoring and ordering departmental resources, as requested by the therapists.

At times the teams are very busy and the role can be demanding so the ability to prioritise and work well under pressure with other team members is essential.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

You can find further details about the job, organisational structure and benefits information of being a QVH employee in the attached Job Description and other supporting documents.



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