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Waiting List Co-ordinator

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Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

An opportunity has arisen for a part-time Waiting List Co-Ordinator to join our established team here at Gateshead maintaining the elective waiting lists.

This post would be suitable for applicants who enjoy working as part of a busy team.

The role requires daily interaction with patients as well as other hospital departments so good communication is essential as well as a patient centered approach.


The post holder will manage and prioritise their own workload on a daily basis and use their initiative and discretion to manage the competing priorities.

The ability to work well under pressure is essential.

  • Proactively manage patients referred for elective surgery, both urgent/cancer and nonurgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets.
  • Schedule surgery and any other related appointments across all surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
  • Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
  • Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required
  • Collating performance information as required by clinicians or service management.


Based in the North East of England, Gateshead Health NHS Foundation Trust provide a range of hospital and community health services from a range of sites/facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital.

The Trust also supports services across a wider geographical area such as our screening services and our tertiary specialist services, such as Gynae Oncology.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved high levels of care for patients.

As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead.

Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.

Working alongside an existing team of six other team members within the Surgical Business Unit at the Queen Elizabeth Hospital

  • Proactively manage patients referred for elective surgery, both urgent/cancer and nonurgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets.
  • Schedule surgery and any other related appointments across all surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
  • Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
  • Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required
  • Collating performance information as required by clinicians or service management.