Senior Administrative Team Supervisor
3 weeks ago
Job Overview
Please be aware that the Trust is unable to provide Skilled Worker Sponsorship for this position as it does not fulfill the UKVI threshold criteria. This should be taken into account when submitting your application. For further details, please refer to the appropriate resources.
The individual in this role will support the administrative management team in the coordination, organization, and oversight of administrative functions within the Referral & Booking Management Centre, with a primary focus on the recruitment, onboarding, and continuous training of personnel in the Community Diagnostic Centre. The role involves ensuring that patients referred to the Trust experience a seamless referral and booking process, thereby supporting various business units and clinical teams.
The successful candidate will receive comprehensive training across all relevant areas and participate in an in-house training program designed to integrate them into the Administration Team effectively.
A proactive and adaptable mindset is essential to navigate the challenges presented by the ever-evolving healthcare landscape, particularly with an emphasis on digital methodologies.
Key Responsibilities
The responsibilities associated with this position include:
Overseeing the daily supervision and onboarding of staff within the Referral & Booking Management Centre Community Diagnostic Team. Monitoring the training and induction processes for new team members. Collaborating with the Assistant Manager to distribute workloads and organize weekly staff schedules. Generating and reviewing daily and weekly reports to ensure that tasks are being addressed. Assisting the Assistant Manager with performance evaluations and ensuring that core competencies for administrative staff are maintained. Supervising the daily operations of staff and ensuring accurate data entry into systems. Managing personal workload by prioritizing tasks to meet targets and deadlines. Ensuring that a high-quality and efficient service is delivered to meet the needs of clients, patients, staff, and other stakeholders. Ensuring adherence to Trust policies and procedures as well as departmental operational protocols. Addressing any potential issues and escalating them to the Assistant Manager/Manager/Waiting List Managers as necessary.About Us
We take pride in the fact that Gateshead Health NHS Foundation Trust is consistently recognized as one of the leading healthcare institutions in the country.
Our organization is characterized by a small, welcoming environment where patient care is our foremost priority. We are committed to delivering quality and excellence in all our services.
This position represents a remarkable opportunity for a dedicated professional with strong interpersonal abilities to enhance their experience within the NHS. The successful candidate will need to possess exceptional organizational and communication skills to collaborate effectively within a multidisciplinary team, ensuring that the department continues to provide outstanding service to all users.
A flexible and innovative approach is essential to meet the challenges posed by the continuously evolving healthcare sector.
Job Responsibilities
Assisting Department Managers in the oversight of administrative and clerical staff in accordance with Trust personnel policies and procedures. Maintaining personnel files, including tracking holiday schedules and monitoring staff absences per Trust policy. Ensuring that clerical staff comply with all Trust policies and procedures, including Patient Access Policy OP12, confidentiality, health and safety, and security protocols. Taking initiative to address issues or trends affecting the daily operations of the service, reporting to the Assistant Manager or Manager as appropriate. Supporting the management team by providing accurate statistical information as required. Leading efforts within the Department to coordinate staff availability across all teams and proactively resolving staffing challenges. Coordinating the development and delivery of training, maintaining efficient training records for each staff member to ensure they are confident and capable in their roles, thus providing an effective and confidential service. Monitoring all departmental activities to ensure maximum efficiency in delivering a customer-focused service. This role will require spending part of the workweek at the Community Diagnostic Centre. Availability to work across a 7-day schedule from 8 am to 8 pm is essential.Essential Qualifications
Proficient in Microsoft Office applications. Strong educational background, including English and Mathematics. Previous supervisory experience in a healthcare context. Experience in change management.Desirable Qualifications
Familiarity with appointment booking systems in a healthcare setting. Understanding of diagnostic performance targets.-
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