National Accounts Supervisor

3 weeks ago


Gateshead, Gateshead, United Kingdom Shared Services Full time

Exciting Opportunity:

Become a part of our dynamic team as a National Accounts Supervisor. In this pivotal role, you will oversee a group of Administrators, ensuring outstanding service delivery to both internal and external stakeholders. Your primary responsibility will be to manage our national account clients while providing exceptional customer service support.

Your Responsibilities:

  • Effectively prioritize and allocate tasks within the team
  • Track and achieve KPIs and SLAs
  • Guarantee timely and precise completion of reports
  • Address client inquiries while ensuring commercial viability
  • Professionally resolve issues and disputes
  • Maintain the profitability of commercial operations

Requirements:

  • A strong passion for Customer Service coupled with excellent communication abilities
  • Demonstrated experience in team management
  • Exceptional organizational and time management skills
  • Capability to perform under pressure and meet deadlines
  • A positive attitude paired with effective problem-solving skills
  • Proficient in Microsoft Office and general computer literacy

What We Offer:

Join one of the UK's leading providers in the field and be part of our expanding team. We offer a range of employee benefits, opportunities for volunteering, comprehensive training programs, and a supportive work environment.

Our Commitment:

We are committed to Diversity, Equity, and Inclusion, ensuring a fair and respectful recruitment process for all candidates. Please inform us if you require any adjustments to support you during the process.



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