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Head of National Account Management
2 months ago
Exciting Opportunity:
Become a vital part of our organization as a National Accounts Supervisor. In this position, you will oversee a dedicated team of Administrators, ensuring outstanding service delivery to both internal and external stakeholders. Your primary focus will be managing our national account clients while providing exceptional customer service support.
Your Responsibilities:
- Effectively prioritize and allocate tasks within the team
- Track and achieve KPIs and SLAs
- Guarantee timely and precise completion of reports
- Address client inquiries while ensuring commercial viability
- Professionally resolve issues and disputes
- Maintain the profitability of commercial initiatives
Requirements:
- A strong passion for Customer Service and outstanding communication abilities
- Demonstrated experience in team management
- Excellent organizational and time management capabilities
- Ability to thrive under pressure and meet deadlines
- A positive mindset coupled with strong problem-solving skills
- Proficient in Microsoft Office and computer literacy
What We Offer:
Join one of the leading providers in the industry and be part of our expanding team. Benefit from employee perks, opportunities for volunteering, comprehensive training programs, and a supportive workplace culture.
Our Commitment:
We are committed to Diversity, Equity, and Inclusion, ensuring a fair and respectful recruitment process for all candidates. Please inform us if you require any adjustments to support you during the recruitment process.
