National Accounts Team Leader
1 month ago
Job Title: National Accounts Team Leader
We are seeking a highly skilled and experienced National Accounts Team Leader to join our team at Shared Services. As a National Accounts Team Leader, you will be responsible for supervising a team of administrators, delivering service excellence to internal and external customers, and providing first-line customer service support.
Key Responsibilities:
- Prioritize the workload of the National Accounts team, distributing high volumes of internal and external customer interactions.
- Monitor internal and external KPIs/SLAs, ensuring targets are achieved and minimizing risk and financial penalty.
- Ensure all reports are completed and distributed on time with a focus on accuracy and quality.
- Supervise the response to client quotes, queries, and instructions in line with contractual agreements and ensure all are commercially viable.
- Identify escalations and priority issues, resolve disputes, and diffuse complaints in a professional manner with the assistance of the CSM.
- Ensure the accuracy and profitability of HelpPoint's commercial activity.
Requirements:
- A genuine passion for customer service, excellent verbal and written communication skills, and attention to detail.
- Previous experience of managing a team.
- Excellent organization skills, with effective and efficient time management and the ability to multitask.
- Experience with the ability to work to tight deadlines and deliver against client SLAs and internal targets.
- A positive attitude with a 'can-do' approach in problem-solving, able to demonstrate initiative and work independently.
- Ability to engage and understand operational and client requirements.
- Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programs.
What We Offer:
- The opportunity to be part of one of the fastest-growing specialist FM providers in the UK.
- Employee-owned, making you a beneficiary of our future success.
- Two paid volunteering days annually.
- More than 250 perks and hundreds of exclusive deals and discounts.
- Lots of training, development, and apprenticeship opportunities to grow and progress your career.
- Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity, and Inclusion at Churchill.
- All year-round recognition and annual awards program to thank our shining stars.
Our Commitment to Diversity, Equity, and Inclusion:
Churchill is an inclusive, equal opportunity employer, and we seek to attract, develop, and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, with respect, and dignity.
Reasonable Adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.
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