Technical Account Manager
19 hours ago
The Technical Account Manager is a key role in our customer-facing team, responsible for engaging with existing customers and managing contractual relationships. This role requires a strong understanding of business principles, technical knowledge, and project management skills.
Key Responsibilities- Manage all aspects of contractual relationships between Petards Defence and existing customers.
- Manage customer interaction for Petards Defence's repairs workflow, including fighting vehicles systems, legacy products, and other equipment.
- Manage Petards Defence's legacy products workflow, involving execution of the full bid process from initial market engagement to fulfillment of order.
- Provide bid-support to the Head of Business Development for major bids to customers.
- Hold a UK driving license.
- Capable of conducting UK-based or international travel, as and when company requirements dictate.
- Capable of holding UK Security Clearance (SC).
- Engineering qualification at level 5 or higher.
- Business qualification at level 5 or higher.
The Technical Account Manager will work closely with the Head of Business Development, Head of Operations & Engineering, and other internal stakeholders to achieve business objectives.
Skills and Attributes- Strong understanding of business principles, including pricing, gross profit margins, cost estimating, and cost accounting.
- Robust technical knowledge, including engineering principles and the ability to interface with professionally accredited engineers.
- Project and operations management knowledge and experience, with the ability to relate principles to a fast-moving SME.
- Ability to emotionally deal with rejection and failure, in terms of unsuccessful bids and quotes to customers.
- Time management and initiative, with the ability to identify potential sales opportunities and explore and exploit them in line with company processes and management direction.
- Experience of working in the UK Defence & Security sector is desirable.
- Experience of providing contractual services and selling products and services to the UK public sector is desirable.
- Experience of working in a customer-facing role, providing quotes in line with set processes, for the provision of technical services and products.
- Experience of managing multiple workflows concurrently, with each comprising their own commercial format and adhering to differing regulatory standards.
- Working knowledge of UK export control regulations.
- Robust knowledge of technical matters across all disciplines, including engineering principles, with particular emphasis on managing the mitigation of obsolescence on electrical and mechanical systems.
- Demonstrable experience and knowledge of successfully managing a diverse range of internal and external stakeholders.
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