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Lead National Account Manager
2 months ago
Opportunity Overview:
We invite you to become a part of our organization as a National Accounts Team Leader. In this pivotal role, you will oversee a dedicated team of Administrators, ensuring the delivery of outstanding service to both internal stakeholders and external clients. Your primary focus will be on managing our national account clientele while providing exceptional customer support.
Key Responsibilities:
- Assign and prioritize tasks for team members
- Track and achieve key performance indicators (KPIs) and service level agreements (SLAs)
- Ensure the accurate and timely generation of reports
- Address client inquiries while maintaining commercial viability
- Professionally resolve conflicts and issues
- Guarantee the profitability of business operations
Qualifications:
- Strong commitment to customer service with excellent communication abilities
- Experience in managing teams effectively
- Exceptional organizational and time management skills
- Capability to perform under pressure and meet tight deadlines
- Positive mindset with strong problem-solving skills
- Proficient in Microsoft Office and general computer literacy
What We Provide:
Join one of the leading providers in the industry and become part of our expanding team. We offer a range of employee benefits, opportunities for community engagement, training initiatives, and a nurturing work environment.
Our Values:
We are committed to fostering Diversity, Equity, and Inclusion, ensuring a fair and respectful recruitment process for all candidates. Please inform us if you require any accommodations during the recruitment process.
