Supervisor - Luxury Fashion Retailer

2 months ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time

About the Opportunity

We are seeking a highly motivated and customer-focused Supervisor to join our team at Flannels, a luxury fashion retailer within the Frasers Group. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and leading by example to support and coach the sales team.

Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Possess a real passion for beauty and for delivering a world-class client experience
  • Coach and develop sales team members to ensure they meet their sales targets and provide exceptional customer service
  • Ensure brand standards are delivered and ensure all operational tasks are completed
  • Pro-actively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products, and in-store events
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Requirements

  • Demonstrate the ability to provide inspirational, authentic, and personalized customer service
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
  • Confident, assertive, and personable
  • Positive and enthusiastic with a can-do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

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