Supervisor - Luxury Fashion Retailer

1 month ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and customer-focused Supervisor to join our team at Flannels, a luxury fashion destination for men and women. As a Supervisor, you will play a key role in delivering exceptional customer service, driving sales, and maintaining high standards of visual presentation in our stores.

Key Responsibilities
  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Stay up-to-date with industry trends and maintain a high level of product knowledge
  • Proactively engage with clients to develop customer loyalty and provide personalized service
  • Support with stock counts and other operational duties
  • Lead by example to support and coach the sales team
  • Develop strong relationships with brand representatives and ensure compliance with all policies and procedures
Requirements
  • Demonstrate a high level of personal energy and enthusiasm
  • Confident, assertive, and personable with excellent communication skills
  • Self-driven to upskill and learn, with a natural ability to coach and lead others
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
What We Offer
  • Basic Salary £28,256 per annum
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • Development Courses with National Qualifications
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Cycle to work scheme
  • Group Wide 20% Discount across all Frasers Group brands

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