Supervisor - Luxury Fashion Retailer

4 weeks ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and customer-focused Supervisor to join our team at Flannels, a luxury fashion destination for men and women. As a Supervisor, you will play a key role in delivering an exceptional customer experience, driving sales, and leading a team of sales associates.

Key Responsibilities
  • Provide personalized customer service, using excellent product knowledge to inspire customers and exceed their expectations.
  • Coach and develop sales associates to achieve individual and team objectives.
  • Ensure brand standards are delivered and operational tasks are completed.
  • Drive sales and achieve targets through confident product recommendations and effective sales techniques.
  • Proactively engage with customers to develop customer loyalty and retention.
  • Plan and deliver in-store events in conjunction with the store and brands.
  • Maintain high standards of visual presentation in stores.
  • Support with stock counts and other operational duties.
  • Lead by example, supporting and coaching the sales team to achieve excellence.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced retail environment.
  • Strong product knowledge and passion for fashion and beauty.
  • Self-driven and motivated, with a can-do attitude.
  • Ability to work flexible hours, including days, nights, weekends, and special events.
What We Offer
  • Basic Salary £28,256 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme.
  • Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 50% Instore Uniform Discount.
  • Discounted Gym membership.
  • Cycle to work scheme.
  • Group Wide 20% Discount across all Frasers Group brands.

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