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Patient Services Supervisor

3 months ago

West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Full time
Job summary


Buttercross Health Centre has an exciting opportunity for a highly motivated, flexible and experienced individual to join the practice as a Patient Services Supervisor on a permanent basis.

The post available is 37.5 hours per week, working pattern to be discussed at interview.

The rate of pay is £ £12.81 per hour with the benefit of a NHS or NEST pension offered.

Main duties of the job

You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload under pressure.

You will ideally have a knowledge of NHS/General Practice and be proactive in your role alerting management/clinical staff to issues of quality, risk and safeguarding.


This role will support the practice manager/clinical lead to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.


To be responsible for the leadership of all operational functions delivered by reception/administration staff and for overseeing the smooth and effective running of the patient services within the practice.


To work closely with the medical and nursing leads within the practice to ensure the safe and effective staffing of the practice and to build, develop, support and motivate the reception/administration team within the practice.

About us

Symphony Healthcare Services Ltd.

is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES
Policies and Procedures


Contribute to the continuous improvement and updating of processes, systems, policies and procedures, including proposing and implementing changes to those which impact the practices.

Workforce

Ensure reception and administration staffing levels are adequate across all areas

  • Support the development of systems and processes to record, monitor and report on reception and administration workforce issues and staffing levels.
Ensure all staff have up to date appraisals and are compliant with mandatory training requirements for non-clinical staff.


Support the development of staff and manage performance and employee relations issues in line with advice and support from the Symphony HR team for non-clinical staff.

Manage non-clinical staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Support and mentor non-clinical staff, both as individuals and as team members.

Smart Cards - to unblock smart cards and act as registration authority agent.

To assist in the smooth running of the surgery computer and telephone systems. To liaise with EMIS and X-on to maintain the smooth running of systems.

Help staff with IT issues and any training.

Patient Care

  • Monitor and review patient access and focus on continual improvement of patient services.


Ensure the practice has sufficient clinical staff to meet demand and ensure that appointment capacity is sufficient to meet both planned and unscheduled demand.


  • Ensuring the smooth running of reception procedures front desk and telephone ensuring adequate levels of staffing, training and supervising reception staff, helping recruit new staff and helping carry out staff appraisals.
  • Acting as the primary point of contact in reception for clinicians as _a provider of service to the clinical team._
Operational Management


Support the implementation of the Enhanced Primary Care model within the practice and work with clinical and non-clinical staff to implement new working practices.

Support that the practice links with Complex Care services.

Monitor and review performance and delivery of key operational targets and milestones for the area on a monthly basis.


Ensure protocols and procedures are in place, and are reviewed regularly and updated as required which support from the Operating Company.

Ensure regular reporting on operational performance is shared with the practice team.

Assist the Practice Manager to ensure that the Practice remains within agreed budgets.


Rota Management Have oversite all clinical and non-clinical rotas and that they are planned (at least three months in advance) and reviewed regularly by the rota coordinator.

Ensure effective planning and management of annual leave for reception/administrator non-clinical levels of staff.

Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy a