Patient Services Supervisor
3 months ago
MAIN DUTIES AND RESPONSIBILITIES Policies and Procedures Contribute to the continuous improvement and updating of processes, systems, policies and procedures, including proposing and implementing changes to those which impact the practices. Workforce Ensure reception and administration staffing levels are adequate across all areas. Support the development of systems and processes to record, monitor and report on reception and administration workforce issues and staffing levels. Ensure all staff have up to date appraisals and are compliant with mandatory training requirements for non-clinical staff.
Support the development of staff and manage performance and employee relations issues in line with advice and support from the Symphony HR team for non-clinical staff. Manage non-clinical staff induction and training and ensure that all staff are adequately trained to fulfil their role. Support and mentor non-clinical staff, both as individuals and as team members. Smart Cards - to unblock smart cards and act as registration authority agent.
To assist in the smooth running of the surgery computer and telephone systems. To liaise with EMIS and X-on to maintain the smooth running of systems. Help staff with IT issues and any training. Patient Care Monitor and review patient access and focus on continual improvement of patient services.
Ensure the practice has sufficient clinical staff to meet demand and ensure that appointment capacity is sufficient to meet both planned and unscheduled demand. Ensuring the smooth running of reception procedures - front desk and telephone - ensuring adequate levels of staffing, training and supervising reception staff, helping recruit new staff and helping carry out staff appraisals. Acting as the primary point of contact in reception for clinicians asa provider of service to the clinical team. Operational Management Support the implementation of the Enhanced Primary Care model within the practice and work with clinical and non-clinical staff to implement new working practices.
Support that the practice links with Complex Care services. Monitor and review performance and delivery of key operational targets and milestones for the area on a monthly basis. Ensure protocols and procedures are in place, and are reviewed regularly and updated as required which support from the Operating Company. Ensure regular reporting on operational performance is shared with the practice team.
Assist the Practice Manager to ensure that the Practice remains within agreed budgets. Rota Management - have oversight of all clinical and non-clinical rotas and that they are planned (at least three months in advance) and reviewed regularly by the rota coordinator. Ensure effective planning and management of annual leave for reception/administrator non-clinical levels of staff. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include (but not limited to): Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills, and initiate and manage the training of others.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Ensuring colleagues across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the whole practice.
Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagu
-
Patient Services Supervisor
3 months ago
Somerton, United Kingdom Symphony Healthcare Services Full timeJob summary Buttercross Health Centre has an exciting opportunity for a highly motivated, flexible and experienced individual to join the practice as a Patient Services Supervisor on a permanent basis. The post available is 37.5 hours per week, working pattern to be discussed at interview. The rate of pay is £12.24 - £12.81 per hour with the benefit of a...
-
Patient Services Advisor
3 months ago
Somerton, United Kingdom Symphony Healthcare Services Full timeJob summary Buttercross Health Centre has an exciting opportunity for an experienced Patient Services Advisor to join its team. This is a permanent post of 34.5 hours. The rate of pay is from £11.44 - £11.70 per hour, dependent on experience and the post also benefits from an NHS or NEST pension. Main duties of the job To provide administration and...
-
Patient Services Advisor
3 months ago
Somerton, United Kingdom Symphony Healthcare Services Full timeJob summary Buttercross Health Centre has an exciting opportunity for an experienced Patient Services Advisor to join its team. This is a permanent post of 16.75 hours. The rate of pay is from £11.44 - £11.70 per hour, dependent on experience and the post also benefits from an NHS or NEST pension. Main duties of the job To provide administration and...
-
Patient Services Advisor
3 months ago
Somerton, United Kingdom Symphony Healthcare Services Limited Full timeIdentify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as...
-
Patient Services Advisor
3 months ago
Somerton, United Kingdom Symphony Healthcare Services Limited Full timeIdentify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as...
-
Team Leader/supervisor
3 months ago
Somerton, United Kingdom The White Hart Full time**Team Leader / Supervisor - The White Hart - Somerton** Happy staff mean happy customers and all of us here at Stay Original are very proud to be listed in the top 75 companies to work for in the South West. We are looking for a fabulous Team Leader for our stunning foodie pub with rooms, The White Hart. Our food is outstanding with a real commitment to...
-
Coffee Shop Supervisor
3 months ago
Somerton, United Kingdom Northern Ireland Hospice Full time**The Northern Ireland Hospice are seeking to hire a Coffee Shop Supervisor** The Old School House Café is an exciting income generating initiative positioned in Somerton House, the well-known and iconic flagship building of the Northern Ireland Hospice. A warm and welcoming place for relatives, visitors, and the general public to come and relax, the...
-
Bank Receptionist
1 month ago
Somerton, United Kingdom Symphony Healthcare Services Limited Full timeJob summary Are you looking for flexible hours and a rewarding role inthe NHS? Join our friendly GP practice team at Buttercross Health Centre on a zero-hours contract.Shifts immediately available over the summer and beyond. The rate of pay will be £ - £ per hour, depending on experience, plus annual leave entitlement payment, with the benefit of...
-
Bar Supervisor
3 months ago
Somerton, United Kingdom Alfredos Full timeWe will offer our guests, high end, fast paced sharing plates. Italian based drinks and cocktails with a Somerset twist. We also have an onsite bakery providing take out treats and coffee. 0pen 5 days a week with a consistent highly skilled team. **Why work at Alfredos** - Competitive pay - staff food on shift - 28 days holiday - closed over xmas -...
-
Care Co-ordinator
3 months ago
Somerton, United Kingdom Symphony Healthcare Services Limited Full timePrimary Duties and Areas of Responsibility Multi-Disciplinary Teams Overall responsibility for arranging the weekly PCN led MDT meetings (including the weekly virtual Care Home(s) MDT) and the smooth running of integrated care within the team setting. A key role of the Care Coordinator will be to schedule the weekly MDT meetings, manage the meeting agenda...
-
GP at Symphony Healthcare Services Limited
3 days ago
West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full timeAbout the RoleSymphony Healthcare Services Limited is seeking a highly skilled and dedicated General Practitioner to join our team. As a GP at our organization, you will have the opportunity to work in a dynamic and innovative environment, providing high-quality patient care and contributing to the growth and development of our primary care services.Key...
-
GP at Symphony Healthcare Services Limited
3 days ago
West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full timeAbout the RoleSymphony Healthcare Services Limited is seeking a highly skilled and dedicated General Practitioner to join our team. As a GP at our organization, you will have the opportunity to work in a dynamic and innovative environment, providing high-quality patient care and contributing to the growth and development of our primary care services.Key...
-
GP Buttercross Health Centre
1 week ago
Somerton, United Kingdom Symphony Healthcare Services Limited Full timeJob summary Exceptional opportunity with this innovative primary care/general practice provider at our Surgeries in Somerton and Ilchester, Somerset. 3 sessions are available with an attractive and comprehensive remuneration package; excellent relocation support. Buttercross Health Centre is located in Somerton and provides healthcare services for...
-
Workshop Supervisor
4 days ago
Somerton, Somerset, United Kingdom Fisher & Co Engineering Services Full timeFisher and company is a small, innovative business producing high quality equipment mainly for the Highways and Street Lighting industries. We also manufacture bespoke products to customers’ drawings or instructions. Feeder Pillars, Pedestrian Crossing Equipment, Groundworking Tools and Sign & Light Brackets for the street lighting industry. We have a...
-
Fabrication Workshop Supervisor
4 days ago
West Somerton, Norfolk, United Kingdom Fisher & Co Engineering Services Full timeAbout Fisher & Co Engineering ServicesFisher & Co Engineering Services is a small, innovative business producing high-quality equipment mainly for the Highways and Street Lighting industries. We also manufacture bespoke products to customers' drawings or instructions. Our product range includes Feeder Pillars, Pedestrian Crossing Equipment, Groundworking...
-
Fabrication Workshop Supervisor
4 days ago
West Somerton, Norfolk, United Kingdom Fisher & Co Engineering Services Full timeAbout Fisher & Co Engineering ServicesFisher & Co Engineering Services is a small, innovative engineering business producing high-quality equipment mainly for the Highways and Street Lighting industries. We also manufacture bespoke products to customers' drawings or instructions. Our product range includes Feeder Pillars, Pedestrian Crossing Equipment,...
-
Fabrication Workshop Supervisor
13 hours ago
West Somerton, Norfolk, United Kingdom Fisher & Co Engineering Services Full timeAbout Fisher & Co Engineering ServicesFisher & Co Engineering Services is a small, innovative engineering business producing high-quality equipment mainly for the Highways and Street Lighting industries. We also manufacture bespoke products to customers' drawings or instructions. Our product range includes Feeder Pillars, Pedestrian Crossing Equipment,...
-
Fabrication Workshop Supervisor
4 days ago
Somerton, Somerset, United Kingdom Fisher & Co Engineering Services Full timeCompany description Fisher and company is a small, innovative business producing high quality equipment mainly for the Highways and Street Lighting industries. We also manufacture bespoke products to customers’ drawings or instructions. We were established in 1982 by Colin Fisher, primarily then as Precision Toolmakers and Engineers and continue to be a...
-
Director of Clinical Services
4 days ago
West Somerton, Norfolk, United Kingdom Nuffield Health Full timeJob Summary:Nuffield Health is seeking a highly experienced and skilled Health System Director to lead our Taunton Hospital. As a key member of our leadership team, you will be responsible for driving the operational performance of the hospital, delivering profitable growth, and ensuring the highest standards of patient care.About the Role:Operational...
-
Director of Clinical Services
3 days ago
West Somerton, Norfolk, United Kingdom Nuffield Health Full timeJob Summary:Nuffield Health is seeking a highly experienced and skilled Health System Director to lead our Taunton Hospital. As a key member of our leadership team, you will be responsible for driving the operational performance of the hospital, delivering profitable growth, and ensuring the highest standards of patient care.About the Role:Operational...
