Patient Services Supervisor

5 months ago

Somerton, United Kingdom Symphony Healthcare Services Full time

Job summary

Buttercross Health Centre has an exciting opportunity for a highly motivated, flexible and experienced individual to join the practice as a Patient Services Supervisor on a permanent basis. The post available is 37.5 hours per week, working pattern to be discussed at interview.

The rate of pay is £12.24 - £12.81 per hour with the benefit of a NHS or NEST pension offered.

Main duties of the job

You should have excellent communication skills and have the ability to work as part of a team. You will be IT literate and be able to work accurately and prioritise your workload under pressure. You will ideally have a knowledge of NHS/General Practice and be proactive in your role alerting management/clinical staff to issues of quality, risk and safeguarding.

This role will support the practice manager/clinical lead to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

To be responsible for the leadership of all operational functions delivered by reception/administration staff and for overseeing the smooth and effective running of the patient services within the practice.

To work closely with the medical and nursing leads within the practice to ensure the safe and effective staffing of the practice and to build, develop, support and motivate the reception/administration team within the practice.

About us

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

Job description

Job responsibilities

**MAIN DUTIES AND RESPONSIBILITIES**

Policies and Procedures

Contribute to the continuous improvement and updating of processes, systems, policies and procedures, including proposing and implementing changes to those which impact the practices.

Workforce

Ensure reception and administration staffing levels are adequate across all areas
- Support the development of systems and processes to record, monitor and report on reception and administration workforce issues and staffing levels.

Ensure all staff have up to date appraisals and are compliant with mandatory training requirements for non-clinical staff.

Support the development of staff and manage performance and employee relations issues in line with advice and support from the Symphony HR team for non-clinical staff.

Manage non-clinical staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Support and mentor non-clinical staff, both as individuals and as team members.

Smart Cards - to unblock smart cards and act as registration authority agent.

To assist in the smooth running of the surgery computer and telephone systems. To liaise with EMIS and X-on to maintain the smooth running of systems.

Help staff with IT issues and any training.

Patient Care
- Monitor and review patient access and focus on continual improvement of patient services.

Ensure the practice has sufficient clinical staff to meet demand and ensure that appointment capacity is sufficient to meet both planned and unscheduled demand.
- Ensuring the smooth running of reception procedures - front desk and telephone - ensuring adequate levels of staffing, training and supervising reception staff, helping recruit new staff and helping carry out staff appraisals.
- Acting as the primary point of contact in reception for clinicians as _a provider of service to the clinical team._

Operational Management

Support the implementation of the Enhanced Primary Care model within the practice and work with clinical and non-clinical staff to implement new working practices.

Support that the practice links with Complex Care services.

Monitor and review performance and delivery of key operational targets and milestones for the area on a monthly basis.

Ensure protocols and procedures are in place, and are reviewed regularly and updated as required which support from the Operating Company.

Ensure regular reporting on operational performance is shared with the practice team.

Assist the Practice Manager to ensure that the Practice remains within agreed budgets.

Rota Management Have oversite all clinical and non-clinical rotas and that they are planned (at least three months in advance) and reviewed regularly by the rota coordinator.

Ensure effective planning and management of annual leave for reception/administrator non-clinical levels of staff.

Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy a

  • Patient Services Supervisor

    5 months ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    MAIN DUTIES AND RESPONSIBILITIES Policies and Procedures Contribute to the continuous improvement and updating of processes, systems, policies and procedures, including proposing and implementing changes to those which impact the practices. Workforce Ensure reception and administration staffing levels are adequate across all areas. Support the development of...

  • Patient Services Advisor

    4 months ago

    Somerton, United Kingdom Symphony Healthcare Services Full time

    Job summary Buttercross Health Centre has an exciting opportunity for an experienced Patient Services Advisor to join its team. This is a permanent post of 34.5 hours. The rate of pay is from £11.44 - £11.70 per hour, dependent on experience and the post also benefits from an NHS or NEST pension. Main duties of the job To provide administration and...

  • Patient Services Advisor

    5 months ago

    Somerton, United Kingdom Symphony Healthcare Services Full time

    Job summary Buttercross Health Centre has an exciting opportunity for an experienced Patient Services Advisor to join its team. This is a permanent post of 16.75 hours. The rate of pay is from £11.44 - £11.70 per hour, dependent on experience and the post also benefits from an NHS or NEST pension. Main duties of the job To provide administration and...

  • Patient Services Advisor

    5 months ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as...

  • Patient Services Advisor

    5 months ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as...

  • Fabrication Workshop Supervisor

    1 month ago

    Somerton, Somerset, United Kingdom Fisher & Co Engineering Services Full time

    Fabrication Workshop Supervisor Job DescriptionFisher & Company is a leading manufacturer of high-quality equipment for the Highways and Street Lighting industries. We are seeking a skilled Fabrication Workshop Supervisor to join our team.Key Responsibilities:Supervise and coordinate the fabrication process, ensuring timely completion of projects.Lead a team...

  • Fabrication Workshop Supervisor

    1 month ago

    Somerton, Somerset, United Kingdom Fisher & Co Engineering Services Full time

    Fabrication Workshop Supervisor Job DescriptionFisher & Company is a leading manufacturer of high-quality equipment for the Highways and Street Lighting industries. We are seeking a skilled Fabrication Workshop Supervisor to join our team.Key Responsibilities:Supervise and coordinate the fabrication process, ensuring timely completion of projects.Lead a team...

  • Team Leader/supervisor

    5 months ago

    Somerton, United Kingdom The White Hart Full time

    **Team Leader / Supervisor - The White Hart - Somerton** Happy staff mean happy customers and all of us here at Stay Original are very proud to be listed in the top 75 companies to work for in the South West. We are looking for a fabulous Team Leader for our stunning foodie pub with rooms, The White Hart. Our food is outstanding with a real commitment to...

  • Coffee Shop Supervisor

    5 months ago

    Somerton, United Kingdom Northern Ireland Hospice Full time

    **The Northern Ireland Hospice are seeking to hire a Coffee Shop Supervisor** The Old School House Café is an exciting income generating initiative positioned in Somerton House, the well-known and iconic flagship building of the Northern Ireland Hospice. A warm and welcoming place for relatives, visitors, and the general public to come and relax, the...

  • Fabrication Workshop Supervisor

    4 weeks ago

    West Somerton, Norfolk, United Kingdom Fisher & Co Engineering Services Full time

    Fabrication Workshop SupervisorFisher & Company is a dynamic and innovative business that produces high-quality equipment for the Highways and Street Lighting industries. We also manufacture bespoke products to customers' specifications. Our team is growing, and we're looking for a skilled Fabrication Workshop Supervisor to join us.Job SummaryWe're seeking a...

  • Fabrication Workshop Supervisor

    4 weeks ago

    West Somerton, Norfolk, United Kingdom Fisher & Co Engineering Services Full time

    Fabrication Workshop SupervisorFisher & Company is a dynamic and innovative business that produces high-quality equipment for the Highways and Street Lighting industries. We also manufacture bespoke products to customers' specifications. Our team is growing, and we're looking for a skilled Fabrication Workshop Supervisor to join us.Job SummaryWe're seeking a...

  • Fabrication Workshop Supervisor

    1 month ago

    West Somerton, Norfolk, United Kingdom Fisher & Co Engineering Services Full time

    Fabrication Workshop SupervisorFisher & Company is a dynamic and innovative business that produces high-quality equipment for the Highways and Street Lighting industries. We also manufacture bespoke products to customers' specifications. Our team is growing, and we're looking for a skilled Fabrication Workshop Supervisor to join us.Job SummaryWe're seeking a...

  • Fabrication Workshop Supervisor

    1 month ago

    West Somerton, Norfolk, United Kingdom Fisher & Co Engineering Services Full time

    Fabrication Workshop SupervisorFisher & Company is a dynamic and innovative business that produces high-quality equipment for the Highways and Street Lighting industries. We also manufacture bespoke products to customers' specifications. Our team is growing, and we're looking for a skilled Fabrication Workshop Supervisor to join us.Job SummaryWe're seeking a...

  • Bar Supervisor

    5 months ago

    Somerton, United Kingdom Alfredos Full time

    We will offer our guests, high end, fast paced sharing plates. Italian based drinks and cocktails with a Somerset twist. We also have an onsite bakery providing take out treats and coffee. 0pen 5 days a week with a consistent highly skilled team. **Why work at Alfredos** - Competitive pay - staff food on shift - 28 days holiday - closed over xmas -...

  • GP at Symphony Healthcare Services

    3 days ago

    West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full time

    About the RoleSymphony Healthcare Services Limited is seeking a skilled General Practitioner to join our team. As a Salaried General Practitioner, you will be responsible for providing high-quality patient care and contributing to the development of our primary care services.Key ResponsibilitiesUndertake all clinical duties associated with a GP working in...

  • GP at Symphony Healthcare Services Limited

    2 weeks ago

    West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full time

    Job SummarySymphony Healthcare Services Limited is seeking an exceptional General Practitioner to join our team in Somerset. As a GP at our practice, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the growth and development of our organisation.About the RoleWe are looking...

  • GP at Symphony Healthcare Services Limited

    2 weeks ago

    West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full time

    Job SummarySymphony Healthcare Services Limited is seeking an exceptional General Practitioner to join our team in Somerset. As a GP at our practice, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the growth and development of our organisation.About the RoleWe are looking...

  • GP at Symphony Healthcare Services Limited

    3 weeks ago

    West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full time

    Job SummarySymphony Healthcare Services Limited is seeking an exceptional General Practitioner to join our team in Somerset. As a GP at our practice, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the growth and development of our team.About the RoleWe are looking for a...

  • GP at Symphony Healthcare Services Limited

    3 weeks ago

    West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full time

    Job SummarySymphony Healthcare Services Limited is seeking an exceptional General Practitioner to join our team in Somerset. As a GP at our practice, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the growth and development of our team.About the RoleWe are looking for a...

  • GP at Symphony Healthcare Services Limited

    4 weeks ago

    West Somerton, Norfolk, United Kingdom Symphony Healthcare Services Limited Full time

    About the RoleSymphony Healthcare Services Limited is seeking a skilled General Practitioner to join our team in Somerset. As a GP at our practice, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and contributing to the growth and development of our team.Key ResponsibilitiesAs a GP at our...