Patient Services Advisor

2 months ago

Somerton, United Kingdom Symphony Healthcare Services Full time

Job summary

Buttercross Health Centre has an exciting opportunity for an experienced Patient Services Advisor to join its team. This is a permanent post of 34.5 hours.

The rate of pay is from £11.44 - £11.70 per hour, dependent on experience and the post also benefits from an NHS or NEST pension.

Main duties of the job

To provide administration and reception duties for the practice, dealing with patients, clinical staff and colleagues in an efficient and polite manner. Receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the Practice in accordance with agreed procedures, protocols and timescales.

About us

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.

If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

Job description

Job responsibilities
- Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
- Search for, register if necessary and book onto the computer system patients as they present at the desk.
- Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
- Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
- Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment
- Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.
- Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition.
- Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team
- Record visit requests and alert duty doctor according to practice policy.
- Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information.
- Handle specimen samples from patients appropriately.
- Open up/lock Practice premises and maintain security in accordance with Practice protocols.
- Ensure telephone system has been transferred correctly to out of hours message.
- General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
- Hand completed repeat prescriptions to patient and check name and address.
- To initially handle patient complaints by providing relevant information and by informing the Practice Manager
- as to the nature of any complaints, including informally made complaints.
- Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive.
- Complete new patient registration process as requested and with appropriate training
- Acting as a chaperone (once relevant training has been completed).
- Assist in contacting patients who fall in to the various Target areas as requested.
- Advise patients of relevant charges for private services and accept payments/issue receipts.
- Clear and re-stock consulting rooms if required (including stationary and prescription paperwork).
- Keep all areas of the building, noticeboards and leaflet dispensers tidy.
- Attend ancillary and other staff meetings and training courses as required.
- Participate in an annual appraisal.
- To assist with the provision of cover for colleagues absences (leave and sickness absences).
- To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead.
- Offer general support to the practice and project a positive and friendly image to patients and other visitors.
- To assist with any other duties that may be required to ensure the smooth running of the practice.
- Liaise with patients and pharmacies regarding prescription queries and requests as required.

Person Specification

Knowledge and skills

Essential
- Computer literate and good keyboard skills.
- Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
- Excellent organisational skills.
- Strong attention to detail and the ability to transfer accurate information.
- Work well under pressure.
- Use own initiative within clear boundaries, seeking advice when necessary.
- Demonstrate enthusiasm and a strong sense of teamwork.
- Ability to complete tas

  • Patient Services Advisor

    3 months ago

    Somerton, United Kingdom Symphony Healthcare Services Full time

    Job summary Buttercross Health Centre has an exciting opportunity for an experienced Patient Services Advisor to join its team. This is a permanent post of 16.75 hours. The rate of pay is from £11.44 - £11.70 per hour, dependent on experience and the post also benefits from an NHS or NEST pension. Main duties of the job To provide administration and...

  • Patient Services Advisor

    3 months ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as...

  • Patient Services Advisor

    3 months ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as...

  • Patient Services Supervisor

    3 months ago

    Somerton, United Kingdom Symphony Healthcare Services Full time

    Job summary Buttercross Health Centre has an exciting opportunity for a highly motivated, flexible and experienced individual to join the practice as a Patient Services Supervisor on a permanent basis. The post available is 37.5 hours per week, working pattern to be discussed at interview. The rate of pay is £12.24 - £12.81 per hour with the benefit of a...

  • Patient Services Supervisor

    3 months ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    MAIN DUTIES AND RESPONSIBILITIES Policies and Procedures Contribute to the continuous improvement and updating of processes, systems, policies and procedures, including proposing and implementing changes to those which impact the practices. Workforce Ensure reception and administration staffing levels are adequate across all areas. Support the development of...

  • Bank Receptionist

    1 month ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary Are you looking for flexible hours and a rewarding role inthe NHS? Join our friendly GP practice team at Buttercross Health Centre on a zero-hours contract.Shifts immediately available over the summer and beyond. The rate of pay will be £ - £ per hour, depending on experience, plus annual leave entitlement payment, with the benefit of...

  • Care Co-ordinator

    3 months ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    Primary Duties and Areas of Responsibility Multi-Disciplinary Teams Overall responsibility for arranging the weekly PCN led MDT meetings (including the weekly virtual Care Home(s) MDT) and the smooth running of integrated care within the team setting. A key role of the Care Coordinator will be to schedule the weekly MDT meetings, manage the meeting agenda...

  • GP Buttercross Health Centre

    1 day ago

    Somerton, United Kingdom Symphony Healthcare Services Limited Full time

    Job summary Exceptional opportunity with this innovative primary care/general practice provider at our Surgeries in Somerton and Ilchester, Somerset. 3 sessions are available with an attractive and comprehensive remuneration package; excellent relocation support. Buttercross Health Centre is located in Somerton and provides healthcare services for...

  • Customer Service Adviser

    3 months ago

    Somerton, United Kingdom Elite Staffing Solutions Full time

    Our client is one of the leading insurance intermediaries in the area with a passion for delivering exemplary service to its customers. They boast numerous industry awards and offer a personal development programme and career opportunities which are difficult to beat. We are seeking a Customer Service Advisor to join the team based in the Somerton area....

  • Customer Service Representative

    2 months ago

    Somerton, United Kingdom Bentham Limited Full time

    **Overview** We are looking for a confident and motivated Customer Service Advisor to join our professional team of Customer Service experts on a permanent full-time basis, Monday to Friday. **Who we are** For over 20 years, Bentham Limited’s three brands have become a leader in the printer consumable, Laptop and PC market becoming a much needed...

  • Customer Service Representative

    3 months ago

    Somerton, United Kingdom Bentham Limited Full time

    **Overview** We are looking for a confident and motivated Customer Service Advisor to join our professional team of Customer Service experts on a permanent full-time basis, Monday to Friday. **Who we are** For over 20 years, Bentham Limited’s three brands have become a leader in the printer consumable, Laptop and PC market becoming a much needed...

  • Associate Dentist

    3 weeks ago

    Somerton, United Kingdom Rodericks Dental Partners Full time

    Role DescriptionAssociate Dentist - Saturday OnlySomerton Dental, Hope Cottage, Broad Street, Somerton, TA11 7NDUp to £20k joining bonus available.Co-funding opportunitiesJoin the thriving team at Somerton Apex dental, a four-surgery practice located in a beautiful market town in Somerset and easy commute from Bristol. With experienced Dentists and Practice...

  • Locum Dentist Opportunity

    1 week ago

    West Somerton, Norfolk, United Kingdom Rodericks Dental Full time

    About Rodericks Dental Partners Rodericks Dental Partners is a leading provider of dental care, committed to improving lives through quality dentistry. We offer a supportive and collaborative environment where talented individuals can grow their careers and make a real difference in the lives of our patients. What Makes Us Different? Flexibility: As a...

  • Qualified Dental Nurse

    2 months ago

    Somerton, United Kingdom Rodericks Dental Full time

    Role Description Qualified Dental Nurse Location: Somerton, TA11 7ND Trainee Dental Nurses will be considered providing they are already enrolled on a course. At Rodericks Dental Partners we are committed to improving lives through quality dentistry – together. We do this by ensuring we reward you financially and personally as you develop...

  • Physiotherapy Assistant

    3 months ago

    Somerton, United Kingdom Northern Ireland Hospice Full time

    **Recruiting for**: Physiotherapy (Rehab) Assistant **Contract**: Permanent, 22.5 hours (Service operates Monday - Friday) **Location**: 74 Somerton Road, Belfast, BT15 3LH **Salary**: Based on Band 3 (£22480 - £23177 per annum pro rata) **Role**: The post holder will assist the physiotherapy team and wider AHP team as required, in the management of...

  • Associate Dentist

    2 months ago

    Somerton, United Kingdom MBR Dental Full time

    Associate Dentist / Somerton, Somerset / Full or Part TimeMBR Dental are currently assisting a dental practice located in Somerton, Somerset to recruit an Associate Dentist to join their team on a permanent basis.Up to £20,000 joining bonus (terms apply).Available immediately with notice periods taken into consideration.Full or part time opportunity.Surgery...

  • Associate Dentist

    2 months ago

    Somerton, United Kingdom MBR Dental Full time

    Associate Dentist / Somerton, Somerset / Full or Part TimeMBR Dental are currently assisting a dental practice located in Somerton, Somerset to recruit an Associate Dentist to join their team on a permanent basis.Up to £20,000 joining bonus (terms apply).Available immediately with notice periods taken into consideration.Full or part time opportunity.Surgery...

  • Veterinary Care Specialist

    3 days ago

    West Somerton, Norfolk, United Kingdom GLG Vets Full time

    Job OverviewGLG Vets is seeking a dedicated and passionate Registered Veterinary Nurse to join our team. This role is integral to ensuring the highest standards of care for our patients. You will be working in a supportive environment, where professional growth and work-life balance are prioritized.Key ResponsibilitiesPatient Care and Client Services:...

  • Veterinary Care Specialist

    3 days ago

    West Somerton, Norfolk, United Kingdom GLG Vets Full time

    Job OverviewGLG Vets is seeking a dedicated and passionate Registered Veterinary Nurse to join our team. This role is integral to ensuring the highest standards of care for our patients. You will be working in a supportive environment, where professional growth and work-life balance are prioritized.Key ResponsibilitiesPatient Care and Client Services:...

  • Veterinary Care Specialist

    3 days ago

    West Somerton, Norfolk, United Kingdom GLG Vets Full time

    Job OverviewAt GLG Vets, we are seeking a dedicated and passionate Veterinary Care Specialist to join our team. This role is integral to ensuring the highest standards of care for our patients. You will be working in a supportive environment, where professional growth and work-life balance are prioritized.Key ResponsibilitiesPatient Care and Client Services:...