Customer Service Representative

5 months ago


Somerton, United Kingdom Bentham Limited Full time

**Overview**

We are looking for a confident and motivated Customer Service Advisor to join our professional team of Customer Service experts on a permanent full-time basis, Monday to Friday.

**Who we are**

For over 20 years, Bentham Limited’s three brands have become a leader in the printer consumable, Laptop and PC market becoming a much needed supplier for many businesses that require consumables as well as IT and Office Hardware. Through strong brand recognition not only have we achieved a high level of customer satisfaction but also repeat and returning business that we never take for granted.

The Office Supplies market is highly competitive and we work hard to be one of the leading companies in this area. A strong focus on customer service is what we feel puts us ahead of many of our competitors.

**Key responsibilities**
- Exceed customer expectations and deliver the best experience possible.
- Make key customer service decisions to resolve issues.
- Consider and balance both the customer and business needs..
- Effectively communicate any product issues to the relevant departments
- Report on failure rates and ensuring anomalies are highlighted.
- Provide accurate and valuable customer insight to drive continuous improvement for customers and colleagues.

**Required skills & experience**
- A base knowledge of I.T with a mid-level technical ability - additional training will be received.
- Articulate and empathetic with good problem-solving methodology.
- A passion for delivering exceptional customer service and going above and beyond to ensure the best possible customer experience.
- A balanced decision maker for customer service scenarios.
- Previous experience of working in a customer service environment is preferable but not essential.

**What's in it for me?**
- 28 days’ holiday including Bank Holidays
- Competitive Salary
- Free Parking
- Private Health care
- Pension
- Full training
- No weekend work
- Employee Discount

We are a responsible employer.

Our policy is to employ the most qualified people and provide equal opportunity for the development and advancement of employees. We do not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Somerton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person



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