Guest and Owner Correspondence Advisor

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Away Resorts Full time

Guest and Owner Correspondence Advisor

Location:
Central Support, Hemel Hempstead

Job Type:
Full Time - May include weekends

Remuneration:
£21,400

What we need, in a nutshell:

Dealing with guest enquiries, requests and complaints, you will be one of the most important ambassadors of the Away Resorts brand.

From pre-booking queries to post-holiday feedback, your role is to make each guest feel valued, whatever the nature of their correspondence.

Who are we?

What you'll be doing:


In a role that requires tact, diplomacy and resilience, you will be handling day to day guest enquiries and complaints and taking ownership of resolving them.


Your areas of responsibility will include:


Responding to reviews on Trip Advisor, Google Reviews & Trust Pilot and supporting other departments with web chat and inbound calls if required.

Dealing sensitively with all guest and team data ensuring full compliance to General Data Protection Regulations.

Support the social media advisor with gaining information from parks/resorts to enable effective & efficient responses.

Skills, experience and qualities you'll need:
If you have experience in the hospitality and leisure industry and you can match the skills, experience and qualities listed below, we'd love to hear from you:
Customer service and complaints handling experience with an eye for the detail.

Amazing written and verbal communication skills and a great telephone manner

IT savvy, comfortable with MS Office and ready to learn new systems.

The ability to think creatively in order to solve problems

Able to build relationships internally and comfortable talking to colleagues at all levels.


It would be the icing on the cake if you have an NVQ in Customer Service or are a graduate, and you have holiday park experience.

Ideally you will also have experience of using the ParcVu booking system.

What we can offer you

Competitive Pension

Bonus Scheme

Health Cash Plan

Life Insurance

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all

We embrace diversity, inclusion, and equal opportunities.

From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other.

We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too.

After all, wouldn't it be boring if we were all the same? In short, we want you to bring your whole self to work

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