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Customer Service Advisor

4 months ago

Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

We are pleased to be recruiting for Customer Service Advisors for a growing business located in Hemel Hempstead.

If you are looking for a position which offers full training and support with great potential to progress, then this could be an excellent opportunity for you

This is a fully office-based position, hours are Monday to Friday from 9am to 5:15pm (flexibility on hours can be discussed if need). The starting salary for this role is £21,000. The company offer some fantastic benefits including, free on-site parking, 24 days annual leave, company discount scheme and much more

**Duties**:

- Dealing with telephone calls and correspondence.
- To meet the requirements of the company’s clients.
- Ensure that general correspondence is responded to within 48 hours.
- Carrying out daily administrative duties that arise.
- Attending client visit as and when required.
- Ensure all written communications are presented in a clear, concise, and grammatically correct format.
- Following company processes to ensure client retention.
- Listen to customers and identify trends to ensure that improvements take place to match changing requirements.
- Excellent customer service skills
- Confident communicator
- Administration skills
- Must be able to present information clearly and concisely, both verbally and in writing
- Must be able to think ‘outside of the box’ to resolve customer queries
- A flexible attitude to work is essential
- Receptive to changing environment
- Must demonstrate common sense and good judgement
- Experience of Microsoft Word, Excel and Outlook
- Must be able to handle different tasks simultaneously and prioritise a heavy workload

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Hemel Hempstead, Hertfordshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: 3315