Customer Service Advisor

4 months ago

Hemel Hempstead, United Kingdom Getfix Ltd Full time

**Job Opportunity: Office Admin - Engineer Diary Planning**

Are you a highly organised and customer-focused individual with a knack for efficient scheduling and exceptional communication skills?

We have an exciting opportunity for you to join our team as a Office Advisor specialising in Engineer Diary Planning.

If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role might be a perfect fit for you.

**Key Responsibilities**:
**Engineer Diary Planning**: Collaborate closely with our team of engineers to optimize their schedules and maximize efficiency. Allocate appointments, service calls, and tasks while considering geographic location and technician availability.

**Job Scheduling**: Effectively manage the scheduling of engineer appointments, ensuring mínimal downtime and prompt resolution of customer issues. Prioritize urgent requests and allocate resources accordingly.

**Admin Support**: Handle various administrative tasks, including data entry, record keeping, and documentation. Maintain accurate records of customer interactions, appointments, and service reports.

**Issue Resolution**: Act as a point of contact for customers, addressing and resolving any concerns or issues that may arise during the service process. Collaborate with engineers and other departments to ensure swift resolution and customer satisfaction.

**Collaborative Approach**: Work closely with our engineering team, dispatchers, and other customer service advisors to ensure seamless communication and coordination. Share insights and feedback to continuously improve scheduling processes.

**Process Improvement**: Identify opportunities to streamline and enhance our scheduling and customer service processes. Propose and implement solutions to increase efficiency and customer satisfaction.

**Qualifications**:

- Proven experience in customer service, scheduling, or administrative roles.
- Strong communication skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Proficiency in using scheduling software, Microsoft Office Suite, and other relevant tools.
- Ability to adapt to changing priorities and handle high-pressure situations.
- Attention to detail and a commitment to accuracy.
- Positive attitude, patience, and empathy when interacting with customers.
- **Working Hours**:
Monday to Friday, 8:00 AM - 5:00 PM

**Location**:
Hemel Hempstead

If you're looking for an engaging role where you can make a real impact on our customers' experience and help drive operational efficiency, we encourage you to apply. Join our dynamic team and contribute to our commitment to exceptional service and customer satisfaction.

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hemel Hempstead, HP2 7DA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

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