Owners Administrator

3 weeks ago

Hemel Hempstead, United Kingdom Away Resorts Full time

**Owners Administrator**

**Location**: Central Support - Hemel Hempstead

**Job Type**: Hybrid - Permanent Contract

**Salary**: DOE

**What we need in a nutshell**:
The purpose of this role is to assist the Owners Finance Team with the day to day running of the owner’s finance ledgers. The role entails working closely with stakeholders across the business including park teams, operations and the wider finance team to ensure that owners are billed accurately and timely for all aspects of owner income. The processing of payments and owner credits as well as the management of owner accounts is also within the remit of this role.

**Who are we?**

**What you’ll be doing**:

- Take ownership of all aspects of the Direct Debit (DD) process by setting up new DD mandates, processing monthly DD payments, managing DD related queries as well as updating owner records
- Support the team with the processing of sublet and GRA (Guaranteed Rent Agreements) payments onto owner’s accounts.
- Assist the team with the calculation process and subsequent invoicing of yearly pitch fees and rate recharges.
- Prepare owner debt reports and assist parks with the timely collection of owners debt.
- Work closely with the Service Charge Accountant to ensure owner recharges (Electric/Gas/Water/Other recharges) are billed accurately and timely.
- Maintain owner records ensuring that they are updated as and when required.
- Support the team to implement a strong culture of balance sheet discipline ensuring owner reconciliations are carried out regularly and action points are completed.
- Assist with ad hoc queries regarding owner elements of the monthly management accounts.
- Maintain a high standard of billing accuracy ensuring owner related revenue is recognised in accordance with company policy and support with the timely collection of that income where necessary.
- Maximise efficiency with the aim of building a right first time, every time culture with processes streamlined to underpin this approach.
- Support other business functions with owner related queries ensuring that they are supported with the necessary financial guidance necessary to give owners an amazing experience.

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. As part of the central support team, you will be providing the back-up that allows the magic to happen.

**Skills, experience and qualities you’ll need**:
If you have proven experience within a finance team, with an established track record in a high growth environment and can demonstrate the following, we’d love to hear from you.
- The ability to prioritise effectively and manage multiple demands, while remaining organised and producing work of a consistently high quality
- Experience in a consumer-facing business is preferable with a good understanding of consumer behaviour.
- Strong attention to detail
- Excellent communication skills with the ability to explain owner recharges in a clear & concise manner to customers and stakeholders.
- Calmness under pressure, an optimistic outlook and a can-do attitude

**What we can offer you**:
This is an exciting and varied role at a senior level, and we look after you with a great range of benefits, including:

- Competitive Pension
- Enhanced Family Benefit
- Employee Discount Scheme - Perbox
- Life Insurance
- Discounts on Away Resorts Holidays
- On Park Discounts
- Awards and Recognition

**Our promise to you**

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion, and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work

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