Product Owner

3 weeks ago

Hemel Hempstead, United Kingdom Warner Leisure Hotels Full time

Who are we

We’re Warner Leisure Hotels, a
member of the award-winning Bourne Leisure family. What began as a holiday
village in 1932 is now a collection of 15 hotels showcasing British history,
food, music and theatre in stunning locations across England and North Wales.
Importantly too, we’re exclusively for adults.
We’re on the search for a Product Owner - Guest and Team
Experience to join us at our Hemel support centre and share our passion to
make one of the UK’s most-loved hospitality brands the best it can possibly be.
Perhaps this’ll be your niche too? We’d love to find out.

What are
we looking for?

We are looking for focused,
motivated and forward-thinking individual who is obsessed with improving the
digital guest and team experience for retail systems at our Hotels. We want
someone who has the drive to continually improve our processes and technology
for our guest & team whist looking for opportunities work smarter.
As part of the Warner Hotel
Systems team, you will work closely with. hotel teams, operations,
proposition and Warner technology and digital teams.

What will
I be doing?
Owning and managing the life-cycle of Guest facing retail and catering systems, that deliver a frictionless and
enriching experience for our Guests whilst stay at Warner.
Owning and managing the life-cycle of
retail/catering systems for the Warner Team, ensuring that they are
fit for purpose, efficient, easy to use, enabling our Team to delight our
Guest.
Working closely with the Hotel teams to understand their people, processes, and products, documenting, and identifying challenges and suggested improvements.
Closely Managing suppliers to ensure roadmaps are clearly understood and required enhancements are scheduled and tracked through to completion.
Documenting and understanding all the retail/catering touch points throughout the guest and team journeys, understanding where challenges and opportunities exist and working these into actionable items that we can use to change or incrementally improve.

Conducting user research, analytics,
market research and experimentation to drive innovation and change to our
retail/catering systems at hotel.
Identifying and implementing
opportunities where we can work smarter, using latest technologies,
including, A.I. automation, etc.
Building and presenting robust business cases for new or improved retail/catering systems
Researching and implementing best practice and products from businesses in the same or similar industries. Looking outside for potential game changers and disruptors.
Ensuring that the wider Warner team and
key stakeholders are aware of our team its milestones and accomplishments.

What skills do I need?
Strong experience with owning retail and
catering products through their lifecycle and managing change.
Strong experience with managing suppliers
and vendors, maintaining a good relationship and defining clear roadmaps.
Excellent communication and stakeholder
skills; explains difficult and complex information to support
decision-making.
Be able to identify opportunities through
data and research and propose improvements.
Be organised and meticulous in your
problem solving, comfortable managing a varied workload and committed to
continually driving improvement.
Have a natural curiosity to question how
we do things, understand them, and find ways to improve them.
Knowledge of product management methodologies
Knowledge of the hospitality industry
Creating annual product roadmaps;
planning deliveries to create value.
Solves complex implementation problems
together with varied teams.

The benefits of working with us
22 Days holiday rising to 25 days after 2 years’ service
Ability to purchase further holiday allowance through our Holiday Buy Scheme
Hybrid working via our Warner offices located in Hemel Hempstead
20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Additional earning potential through the Annual Bonus Scheme
Access to fantastic discounts offers with many national brands and retailers through our ‘My Bourne Hub’ page
Access to use the Company’s corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
Immediate access to Well-being support through our EAP provider and team pages

Joining
Warner

Join
us and you’ll be part of one great team, creating superb breaks
behind-the-scenes. Whatever role you have, one

**thing’s for sure**: you’ll have our full support to develop yourself, gain skills
and qualifications and create the career you’ve always dreamed of. Guests might
be our VIPs - but in our eyes, you are too.

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