Contact Centre Advisor

5 months ago

Hemel Hempstead, United Kingdom Butlin's Full time

We are looking for Contact Centre Advisors to join us on a full time basis
Our office is based in Hemel Hempstead, and full time training in our office is given for this role. Once you're all set to go, we then work in a hybrid way with 2/3 days at home.
Interviews will be on Friday 18th August.

About Butlin’s

At Butlin’s, we’re all about fun, excitement and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - we think you’ll fit right in
We are looking for Holiday Advisors to join our Contact Centre Team on a full-time basis.
About the role
Our Contact Centre is full of fun, passionate and forward-thinking individuals - all looking to make a difference to our guests. This isn’t just about answering calls Our guests contact us with all sorts of enquiries - some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted contact centre role - we want you to bring yourself to work every day and love to see our team engage with our guests.
To begin with, you will work exclusively with our guests over the phone. This is not a sales role and there will be absolutely no cold calling (yay)
Shift Patterns
Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.
You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you.
About You
If you love making a difference and think you have what it takes to excite our guests as they arrange their holidays with us, this could be the perfect role for you.
As a team who understand the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest.
We are looking for someone with experience of working with customers or guests over the phone or in person. You don’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin’s We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.
Empathy and listening skills are really important to make sure we are able to offer a great experience, so you should be confident in these areas, being able to lead in engaging conversations in a great tone of voice.
Alongside being on the phone, you will be working on a computer and with some of our booking systems - you should therefore be confident using a computer.
We are working in a hybrid way, so you will need to be able to work in our office alongside the ability to work from home when required.
Interested?
If this role sounds perfect for you, we would love to hear from you. To apply, please follow the link below where we will take your details and ask you a few questions to help us find out a little bit more about you. This should take around 5 minutes. Someone from our Recruitment Team will then be in touch.
We look forward to hearing from you
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