Contact Centre Advisor

3 months ago

Hemel Hempstead, United Kingdom Warner Leisure Hotels Full time

Warner Contact Centre Sales Advisor - Full Time - 37.5 hours
Who are we
We’re Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1932 is now a collection of 15 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we’re exclusively for adults.

We’re on the search for a Contact Centre Advisor to join us at our Hemel support centre and share our passion to make one of the UK’s most-loved hospitality brands the best it can possibly be. Perhaps this’ll be your niche too? We’d love to find out.
What are we looking for?

We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.

What will I be doing?
Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectation

Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you

Previous experience within a similar position is desirable but not essential

The full time hours that we are looking for will be 37.5 hours per week, 5 days a week, Monday - Friday.
The benefits of working with us
22 Days holiday rising to 25 days after 2 years’ service

Ability to purchase further holiday allowance through our Holiday Buy Scheme

Hybrid working via our Warner offices located in Hemel Hempstead

20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

Additional earning potential through the Annual Bonus Scheme
Access to fantastic discounts offers with many national brands and retailers through our ‘My Bourne Hub’ page

Access to use the Company’s corporate box at the O2 for Music, Comedy, Sport, and Entertainment events

A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)

Immediate access to Well-being support through our EAP provider and team pages
Joining Warner

Join us and you’ll be part of one great team, creating superb breaks behind-the-scenes. Whatever role you have, one thing’s for sure: you’ll have our full support to develop yourself, gain skills and qualifications and create the career you’ve always dreamed of. Guests might be our VIPs - but in our eyes, you are too.
At Warner (part of Bourne
Leisure Ltd) we are committed to nurturing a fully inclusive, diverse, and
equitable workplace across every area of our business, where every one of our
team feels like they really belong and can truly be themselves. Whether
you’re looking for the first step in your career or you’re on your second or
groups such as LGBTQ+, ethnic minorities and people with disabilities. If
you feel this role is a good fit for you, we'd love to hear from you. For more
information on our Inclusion and Diversity commitments please
visit our careers site and social pages.

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