Customer Advisor

5 months ago

Hemel Hempstead, United Kingdom Eckoh UK Ltd Full time

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

**The Role**

We are looking for part-time Customer Service Advisors to join our team providing an excellent level of customer service to each customer that contacts us. With a variety of clients and call types, we specialise in inbound secure payments and great customer service, along with using our knowledge and expertise to ensure the customer has the best experience possible including offering additional related products they may be interested in. As a Customer Service Advisor your calls will be varied, with multiple clients receiving different types of calls, ranging from a simple payment or a lost property enquiry, to a booking or a booking amendment.

**Key Functional Responsibilities**
- Handling every customer contact with professionalism and courtesy.
- Displaying positivity, patience, compassion, empathy, and humanity to customers.
- Awareness of PCI-DSS Compliance and GDPR and the impact this has on handling customer data and payments (training provided).
- Paying attention to detail, ensuring accuracy with all customer data.
- Utilising excellent service to upsell related products.
- Maintaining knowledge of products, processes, offers and promotions utilising our Knowledgebase, training materials and regular update communications sent.
- Computer literate and able to use a variety of systems.
- To provide valuable feedback from both yourself and our customers that might improve the experience.

**What do we do?**

Eckoh’s Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our cloud platforms and protected by multiple patents, remove customer’s sensitive personal and payment data from client’s contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction.

**Our culture**

Our values sit at the heart of the culture at Eckoh:
We **encourage **and support everyone to grow with Eckoh.

We **challenge**, listen, and are open minded to change and suggestions from others.

As trusted advisors, we use our **knowledge **to solve challenges and deliver the best for our clients.

We take personal **ownership **to strive for excellence in whatever we do.

We are welcoming, embrace diversity and respect each other in a spirit of true **humanity**.

**Hours and Shifts**

We work on flexible schedules, but you’ll always be provided with two weeks’ notice for your shifts. When you start with us, we agree between which times you are available each day, and up to how many hours you can work. We’ll fit your shifts within those times every week, up to your maximum hours. We are seeking advisors who are able to work variable shifts, including Saturdays (peak time), we can accommodate anything from 16 hours per week on a variable shift pattern.

**Benefits**
- Flexible schedule - We’re open from 9am -10pm Monday-Sunday so we can offer some flexibility with schedules.
- Referral program
- Company events
- Health and wellbeing programmes
- Remote working
- Free car parking
- Discretionary annual bonus

**Our Vision**

We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.

**Join Us**

Eckoh is full of friendly, energetic, innovative, and creative individuals, who are proud to be a part of our unique success story. So, if you want to join a fantastic team, dedicated to delivering a world class service to enterprise level clients, then you should consider working here at Eckoh.

**Job Type**: Zero hours contract

**Salary**: Up to £11.00 per hour

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