Customer Service Advisor

7 months ago


Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

**Who we are**

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

We have a new opportunity within our Operations team to join them as a **Customer Service Advisor.**

Providing a first-rate customer experience when customers contact us is all part of our mission to be the best tenancy deposit scheme in the business, and your exceptional customer service skills will help us achieve this goal.

**What you'll do**

As part of the Operations team, you will be the first point of contact for answering customer enquiries about the service we provide.

You’ll need to be outstanding on the phone and be able to quickly get to grips with the complexities of our business. You’ll be speaking to customers and recording the nature of their enquiry, so we have useful insight in to why our customers are contacting us. If you have a background of working in housing, even better but as a minimum you must have a solid customer service and administration background.

The department is operational from 8am to 6pm Monday - Friday, and you will be expected to work 37.5 hours on a three-week rota. Overtime is offered during our busy periods at evenings and weekends which we expect support with.

**Additional perks**

Upon completion of your 6-month probation you'll receive a salary increase and a further increase after 12 months with us
- Please note: the starting salary is fixed for all applicants - we do give a salary increase at 6 months and 12 months for this role. Full time applicants only._

Pay: £23,735.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Admin: 3 years (preferred)
- Customer service: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Hemel Hempstead



  • Hemel Hempstead, Hertfordshire, United Kingdom pib Group Full time

    The PIB Group is seeking a Customer Service Advisor to join our team in Hemel Hempstead. As a Customer Service Advisor, you will be responsible for providing professional advice and service to all clients.Your key responsibilities will include:Managing policy events and ensuring compliance with company proceduresCommunicating effectively with clients and...


  • Hemel Hempstead, United Kingdom Zoom Recruitment Services Full time

    An Inbound Customer Sales Advisor is required for a successful trade company based in the Hemel Hempstead area. You will be handling a high number of inbound customer calls, processing sales orders, answering enquiries and resolving complaints appropriately. As a Customer Sales Advisor you will maintain an excellent customer service level and communicate...


  • Hemel Hempstead, United Kingdom Getfix Ltd Full time

    **Job Opportunity: Office Admin - Engineer Diary Planning** Are you a highly organised and customer-focused individual with a knack for efficient scheduling and exceptional communication skills? We have an exciting opportunity for you to join our team as a Office Advisor specialising in Engineer Diary Planning. If you thrive in a fast-paced environment,...


  • Hemel Hempstead, United Kingdom Red Door Recruitment Full time

    **Hemel Hempstead** **£24-£27k** **Hours**:Monday - Friday 9am-5pm** A leading educational consultancy-based business on the outskirts of Hemel Hempstead is looking for an enthusiastic and tenacious Customer Service Administrator to join their team. **Due to the location, you must be a driver.** **What’s in it for you?** **Salary: £24k-£27k** -...


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....


  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    **Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....


  • Hemel Hempstead, United Kingdom CV-Library Full time

    We're now recruiting for a world-renowned international business that provide life-changing and saving products and services; a huge name within their sector and with a head office based here in Hemel Hempstead in their luxury and recently renovated offices. We are looking for a Customer Service Advisor to join the company on a 12-month fixed-term...

  • Customer Advisor

    7 months ago


    Hemel Hempstead, United Kingdom Eckoh UK Ltd Full time

    Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. Our large...

  • Service Advisor

    6 months ago


    Hemel Hempstead, United Kingdom Just Recruitment Solutions Full time

    **Commercial Service Advisor Vacancy - Hemel Hempstead - £36,000 OTE** Experienced Service Advisor - Commercial Dealership £36,000 OTE per annum As a Commercial Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works,...


  • Hemel Hempstead, United Kingdom The Recruitment Index Full time

    Are you a recent graduate looking for an opportunity to develop your skills in an award-winning customer service business? - Do you want to work in a supportive environment where you are recognised and rewarded for your contribution? - Are you ambitious and career driven? **Job Title**: Graduate Customer Service Advisor **Salary**: Up to...

  • Customer Advisor

    6 months ago


    Hemel Hempstead, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Hemel Hempstead** We believe anyone can improve their home to make life...

  • Customer Advisor

    6 months ago


    Hemel Hempstead, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.75 (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Hemel Hempstead** We believe anyone can improve their home to make life...

  • Service Advisor

    7 months ago


    Hemel Hempstead, United Kingdom HTC Group Daf Full time

    Service Advisor - Hemel Hempstead - Salary £29K + Bonus HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. Dedicated to achieving continuous growth while upholding exceptional standards of support and service. We are committed to enhancing our already outstanding level of service to meet the needs of...


  • Hemel Hempstead, United Kingdom NFU Mutual Hemel Hempstead Agency Full time

    **About Us** Things are going from strength to strength here at NFU Mutual Hemel Hempstead and while we’re incredibly proud of our achievements, we’re far from complacent - in fact, we’re more ambitious than ever. Right now, the Hemel Hempstead Agency has a new opportunity for an Apprentice Insurance Advisor who will thrive on learning the insurance...


  • Hemel Hempstead, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Hemel Hempstead** Experienced Service Advisor Prestige Franchise Dealership £30,000 DOE, PLUS OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...


  • Hemel Hempstead, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Hemel Hempstead** Experienced Service Advisor Prestige Franchise Dealership £30,000 DOE, PLUS OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...


  • Hemel Hempstead, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Hemel Hempstead** Experienced Service Advisor Prestige Franchise Dealership £34,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...


  • Hemel Hempstead, United Kingdom Boots Full time

    Summary Job Reference: - 211540BR Hemel Hempstead, Marlowes Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Hemel Hempstead, Marlowes store. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience,...