Service Advisor

7 months ago

Hemel Hempstead, United Kingdom HTC Group Daf Full time

Service Advisor
- Hemel Hempstead
- Salary £29K + Bonus

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. Dedicated to achieving continuous growth while upholding exceptional standards of support and service. We are committed to enhancing our already outstanding level of service to meet the needs of both existing and potential customers across key routes in the South of England.

Our facilities provide a wide range of services, including vehicle servicing, truck, and van sales, DAFaid assistance, parts sales, and electric vehicle sales. With consultancy services that are unmatched in the industry, HTC Group’s headquarters are located in Heathrow, with additional sites in Dunstable, Park Royal, Reading, Oxford, Croydon, Belvedere, Hemel, Guildford and Shoreham.

An excellent opportunity for an experienced Service Advisor to join HTC Group (DAF) Hemel Hempstead, You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.

Key duties and Responsibilities
- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- To give repair estimates and price quotations and offer repair suggestions.
- Register new vehicles
- Ensure invoices and taxing vehicles are completed accurately and on time.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
- Handle all internal and external customers and suppliers with courtesy.
- Adhere to Health & Safety Policies and Procedures at all times.

Preferred Qualifications and Experience:

- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Previous experience in a Parts or Service advisor role.
- You must be PC literate with a working knowledge of administration procedures.
- Have an understanding of the commercial vehicle after market operation

Hours 06.30am to 15.30pm Mon to Fri also 1 Saturday in 4 overtime

Pay: £29,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: 722

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