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Engagement and Communication Support Officer

3 months ago

Torquay, Torbay, United Kingdom Torbay Council Full time
Job Description & Person Specification >

We are looking for a passionate and resourceful Engagement and Communications Support Officer to join our hard working fast-paced Engagement and Communications Team.

Here at Torbay Council, we want those who live in our three towns of Torquay, Paignton and Brixham to thrive. We are committed to making a difference in our community, delivering high quality services to local people.

This role will play a big part in ensuring that those who live here, and wider, are aware of the services we deliver and our ambitious plans to improve Torbay as a place.

We have real momentum building, fuelled by a shared sense of purpose and ambition which is clearly evident by our recent success in being awarded the 'Most Improved Council' at last year's LGC Awards.

About the role

You will be supporting a team of enthusiastic and committed Engagement and Communications Officers. You will also be giving advice and support to staff from across a wide range of teams in the council. This is to ensure our communications are appropriate and reach those who need to know.

As well as assisting the team to manage the day-to-day tasks, you will be involved in developing a range of content and communications for a range of online and offline communication channels.

To ensure we are reaching those whose views are important for us to hear, you will be helping to create, run and evaluate consultations. This includes organising and taking part in engagement events to support these.

The Team also manages all media enquiries received, and you will be the first point of contact with journalists and the media, ensuring we respond with our key messages and in a timely way.

What you'll be doing:
  • Creating social media content.
  • Drafting and editing content to ensure it is in plain English for a range of channels, including our website and popular weekly eNewsletter One Torbay.
  • Supporting in creating consultations.
  • Organising and co-ordinating engagement events.
  • Liaising with our Creative Designers to create communications materials.
  • Speaking with the media and drafting responses on behalf of the council.
  • Evaluating and creating reports on the consultations run by the team as well as the content created to support ongoing learning.
What you'll bring:
  • A desire to create good, open and engaging content for a wide range of audiences.
  • An ability to take complex information and turning it into plain English that can be understood by those who need to know.
  • A multi-tasker with good organisational skills.
  • Good communication skills, as well as being curious and asking questions.
  • An understanding of how social media works.
  • Good IT skills are essential.
For an informal chat please contact Jo Penhaligon on or

Interviews are expected to be conducted during the week commencing 8th July 2024.

Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
SkillsEssential:
  • High standard of numeracy and literacy skills, with a commitment to plain English.
  • Ability to present in verbal and written formats, including taking complex information and presenting in a format suitable for the audience.
  • Ability to build effective relationships.
  • Ability to work flexibly on own initiative and as part of a team.
  • Time management skills and the ability to meet ongoing (and sometimes conflicting) deadlines and shifting priorities.
As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
KnowledgeEssential:
  • Computer literate and proficient in the use of Microsoft.
  • An understanding and up-to-date working knowledge of engagement, consultation and communications practices.
Experience & QualificationsEssential:
  • Experience of dealing with enquiries on a range of subjects.
  • Experience of thoroughly and accurately proof-reading documents.
Please review the available pages within the careers site.
A list of employer benefits can be found here.