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Customer Success Manager

3 months ago

London, Greater London, United Kingdom WSC Sports Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

WSC Sports develops an AI-based automation solution for real-time sports content creation

and distribution and is the fastest-growing sports-tech company in the world.

Why WSC Sports:

You'll work in an awesome environment alongside some of the most innovative people around, using cutting-edge technologies and tools (video editing, AI, data, etc.), and have the opportunity to directly influence the products and tools used by our clients who include sports giants such as the NBA, Bundesliga, FIBA, ESPN and more. And that's just the beginning of what WSC Sports has to offer

What you'll do:

  • Serve as the relationship owner for our UK-based clients
  • A key point of contact for all areas, from technical integration to product implementation and content delivery.
  • Utilize project management skills to drive seasonal/annual project planning, governance, and onboarding including detailed deployment timelines.
  • Work closely with our account, product, and technical delivery teams based at the Tel-Aviv HQ
  • Deliver quarterly business reviews to reflect the value the customer derives from our service.
  • Extract value matter data from BI tools and reports.
  • Build best practices methodologies and be your trusted customer's consultant.
  • Identify upsell opportunities, leverage them, and discuss them directly with the customer.

What you'll need:

  • 3-4 years of background in Customer Success/Account Management/equivalent role.
  • Experience working in a tech B2B company, with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in onboarding/project management/training.
  • Interest in sports, watching and talking about sports daily.
  • Experience in video/social media/media streaming - an advantage.

Bonus Points:

  • Experience in the sports industry and social media
  • Media streaming familiarity
  • Additional languages: French, Spanish, German

*Location: London

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