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Service Advisor
3 months ago
£26k - £30k basic DOE, OTE up to £37k
Hemel Hempstead
Permanent/Full Time
Working Hours: 45 hours per week / rota'd Saturday Mornings
Our client, a Motor Trade main dealer group in the Hemel Hempstead area, is on the lookout for an experienced Service Advisor to join their busy team.
If you are interested in finding out more - please contact us todayThis key position has a major part to play in achieving dealership success by providing a professional service to all of our client's aftersales customers.
To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.
Duties & Responsibilities of aService Advisor:
- Advising on technical queries or issues.
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking vehicles into the department for work to be carried out.
- Informing customers of the progress of their vehicle.
- Cross selling customer repairs and parts.
- Finalising the invoice on completion of required work.
Your Background & Skill:
- Proven experience working in a busy and demanding dealership, as a Service Advisor.
- Technical skills and experience are essential.
- Well-presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
- Excellent communication skills.
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