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Service Advisor
2 months ago
H.R. Owen, a leading luxury automotive dealer group, is seeking a skilled Service Advisor to join their team at Lotus/Maserati, Manchester. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of the Service Department, providing exceptional customer service, and promoting accurate and productive workshop throughputs.
Key Responsibilities:- Assist the Service Department in achieving financial and non-financial targets.
- Provide excellent customer service, responding to customer requirements for service and repair in a friendly and courteous manner.
- Assist in promoting accurate and productive workshop throughputs.
- Develop strong relationships with customers, colleagues, and other stakeholders.
- Stay up-to-date with Service/Warranty Procedures to ensure fair and timely claims processing.
- Previous experience as a Service Advisor within the Motor Industry.
- Strong attention to detail, multitasking, and problem-solving skills.
- Excellent written and verbal communication skills, with proficiency in computerized systems.
- Ability to deliver high levels of customer service, maintaining the customer contact system.
- Passion for the luxury industry, with knowledge of H.R. Owen's partner brands.
- Confidence and proficiency in Microsoft Office (Word, Excel, PowerPoint & Outlook).
- Outstanding interpersonal skills, with the ability to communicate effectively with colleagues and customers at all levels.
H.R. Owen offers a supportive and experienced team, regular training activities, and opportunities for development and growth. If you are a motivated and customer-focused individual with a passion for the luxury automotive industry, we encourage you to apply for this exciting opportunity.
