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Receptionist / Clinic Coordinator

3 months ago

Cardiff, Cardiff, United Kingdom Foot Medic™ Cardiff Full time

Join Our Team at Foot Medic Cardiff

About Us
Join the largest group of podiatry practice in the UK that's earned the trust and admiration of its patients.

Foot Medic Cardiff is proud to boast over 500 5-star Google reviews, a testament to our unwavering commitment to exceptional patient care.

We are looking for a dynamic Receptionist / Clinic Coordinator to join our team.

If you're someone who excels in customer service and enjoys a role filled with variety, you could be the perfect fit for the welcoming face of our practice.


Role Summary:

Your Responsibilities:

  • Excellence in Service: Aim to exceed expectations with every patient interaction, serving both patients and staff with unparalleled service.
  • Flexibility: Manage and coordinate appointments efficiently, demonstrating versatility in handling various tasks across two locations.
  • Prompt Responses: Quickly and informatively address inquiries, ensuring patients always feel supported.
  • Process Mastery: Adhere to our established systems and protocols to guarantee consistent and efficient patient care.
  • Relationship Building: Learn and utilise our CRM systems to foster positive patient relationships and handle inquiries effectively.
  • Trust and Reliability: Establish a strong rapport with patients, positioning Foot Medic Cardiff as their goto for podiatric care.
  • Organisational Skills: Stay organised and plan ahead to maintain a consistent service for every patient at every visit.

Training and Growth:

We believe in supporting our team through comprehensive training and continuous professional development. Starting with an extensive training program, you will receive all the guidance needed to thrive in your role.

Our management team is committed to your ongoing support, offering numerous opportunities for career advancement for those eager to grow with us.


What We Look For:

  • Experience in customer service or similar roles involving patient interaction.
  • A proactive approach to learning and adapting to new responsibilities.
  • Strong multitasking skills, with quick response times and a helpful demeanour.
  • Excellent communication skills, especially online and on the phone.
  • A natural ability to create a welcoming and supportive atmosphere.
  • Strong organisational skills, a systematic work approach, and proactive planning abilities.

Benefits:

  • Competitive salary
  • Company pension
  • Private healthcare allowance
  • Ongoing training, support & mentoring to help you excel
  • Ongoing professional development opportunities
  • A positive and collaborative work environment
  • The chance for career growth within our practice
  • The opportunity to gain yearly bonuses and be involved in a profit share business where employees benefit from the growth of the practice

To apply, please submit your updated CV and a cover letter highlighting your relevant experience and your enthusiasm for becoming a part of our team

Job Type:
Part-time (2-3 days / week)

Salary:
£23,000pa (pro-rata)

Benefits:

  • Private Healthcare
  • Holiday / Sick Pay
  • Company pension
  • Company conference
  • Employee mentoring programme

Schedule:

  • Monday to Friday

Ability to commute / drive between:


  • Foot Medic Cardiff (East)
  • Rumney Cardiff CF3 4LH:
-
Foot Medic Cardiff (West)
Ely Cardiff CF5 5TD
Job Types:
Part-time, Permanent

Salary:
£23,000.00 per year

Expected hours:
per week

Benefits:

  • Company pension
  • Free parking
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday
  • No weekends

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 30/04/2024

Reference ID:
FMC/REC/04

Expected start date: 02/04/2024