Facilities Administrator

1 week ago


Northampton, Northamptonshire, United Kingdom Rodericks Dental Limited Full time
Main Responsibilities

Customer Facing

  • Dealing with all inbound customer enquiries
  • Giving advice and assistance to practices as first line of support
  • Communicating with wholesalers, suppliers, contractors and various managers
  • Responding to customer requests for work to be carried out and updating as required
  • Ensuring KPI targets are met both individually and department

Organising

  • Various contractors to carry out work on properties and dental equipment
  • Dealing with scheduling and access for the contractors and suppliers
  • Managing efficiency and productivity across internal and external resource

Liaising

  • With Landlords, agents, contractors and engineers to ensure practices remain open and effective
  • With contractors to obtain quotes for work required and then giving authorisation
  • With practice managers and engineers to ensure maintenance is carried and is cost effectively

Compliance

  • Provide compliance certification to practices when requested
  • Work alongside the Facilities Manager to ensure practices are compliant

Administration

  • Maintaining the central database
  • Archiving of paperwork as required
  • Mentoring, supporting and training other helpdesk staff
  • Support both the Facilities Manager & Head of Department in collating reports and data
to handle a fast pace workload where resolution is priority, work independently as well as in a team, have
some experience with multi-site estate, with attention to detail, excellent communications skill and be
organised.

Role Description
Rodericks is a growing company based in Northampton. The role will specialise in the service provision to our
practices for reactive works, compliance and facilities related items. As a helpdesk co-ordinator you will be
focused on ensuring we maintain a great service to our practices to ensure they have the ability to in turn
provide a great service to our patients.

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