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Voluntary Services Support Officer

3 months ago

Huddersfield, Kirklees, United Kingdom Forget Me Not Children's Hospice Full time

Voluntary Services Support officer - PART TIME, 22.5HRS
Volunteers are the lifeblood of our charity shops. Without them, we simply wouldnt be able to open at all.

Generously giving up their time, and bringing their valuable skills and experience, they help us make the most of every donation brought to the shop and every customer who comes looking for a bargain.


It is incredibly important that we continue to recruit new volunteers, that they enjoy their time with us and get the most from their volunteering activity so that we can do more for local children and families.

And thats where you come in.

As voluntary service support officer, youll work with our shop managers, providing them with the tools and processes they need to recruit and nurture our volunteers.

You will also build relationships in the community and with other organisations to reach people who might be interested in volunteering with us.

And youll engage with local education providers to identify training opportunities for our volunteers.


You dont need to have worked in retail before, but you will have experience of working with volunteers or have volunteered yourself.

Organised and self-motivated, youll have the confidence to engage with and build relationships with others and enjoy having autonomy over how you work and when you work.


As well as flexible working, we offer a generous holiday allowance, out of pocket expenses and free access to confidential and extensive wellbeing support.

For an early discussion, please contact Andrea Titherington-Kay on

To find out more about Forget Me Not Children's Hospice, please see our recruitment pack

JOB DESCRIPTION

Responsible to:
Trading Manager

Responsible for:
N/A

Salary; £13,936 for 22.5hrs (£23,227 FTE) - pay award pending, flexi-time / hybrid working arrangements may be possible

Benefits:

Pension, death in service, out of pocket expenses, flexible working, free on-site parking, free access to confidential and extensive wellbeing support, generous holiday entitlement.


Role Summary


Our vision is to deliver pioneering care through pregnancy, childhood and loss, whenever families need us, whatever the future holds.

This role supports our vision by supporting our retail team to attract, recruit and engage a diverse and skilled team of volunteers, without whom we would not be able to keep our charity shops running

Main Duties and Key Responsibilities

  • Work with the trading team to identify and secure opportunities for volunteers.
  • Identify where our target volunteer audience spend their free time and create a plan for how we reach those people to increase our volunteer base.
  • Work with our fundraising team to identify and maximise existing opportunities for recruitment of volunteers out in the community and with our corporate partners.
  • Work with the marketing and communications team to create a range of marketing materials in accessible formats to promote volunteering opportunities internally and externally.
  • Network with external organisations to identify resources and organisations that can assist with the recruitment and support of volunteers locally.
  • Communicate vacancies with current volunteers and networks.
  • Work with the HR manager to put plans in place to increase the diversity of our volunteers.
  • Work with HR team to ensure vacancies are advertised.
  • Ensure managers have the tools to shortlist and interview volunteers.
  • Complete DBS checks and references as required.
  • Develop relationships with other hospice trading teams to share and bring back best practice.
  • Work with the marketing and communications team to ensure we have interesting, informative and timely volunteer communications (e.g. newsletter).
  • Ensure all our volunteers have all the information and tools they need to be successful and to be able to advocate for us.
  • Support the HR manager with the organisation of celebration events for volunteers.
  • Maintain accurate volunteer records including adding and removing volunteers from the database and regularly auditing volunteer data.
  • Compile and share data with the trading management team as requested.
  • Support the volunteer expenses claim process.
  • Manage any concerns in relation to volunteers, liaising with the HR team as and when required.
  • Be an active member of the internal volunteer services committee.
  • Track mandatory training compliance.
  • Work with trading manager and HR team to identify additional volunteer training and work with the area managers to develop, deliver and track the success of this additional training.
  • Work in partnership with local training providers to promote free courses to our volunteers to enable them to build their skills and knowledge to be at their best.
  • Support the pipeline for recruitment from volunteer to employee.
  • Maintain up to date knowledge of legislation relating to volunteers including young volunteers, ensuring that our shop managers are following agreed policies and pr