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Helpdesk Support Specialist

2 months ago


Huddersfield, Kirklees, United Kingdom With Support Limited Full time
About the Role

We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our team at With Support Limited. As a Helpdesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and ticketing system
  • Troubleshoot and resolve technical issues related to Windows 10 and 11 desktops, Windows and Linux servers
  • Work collaboratively with the team to ensure seamless delivery of services
  • Participate in an apprenticeship study scheme to enhance technical skills and knowledge
Requirements
  • Excellent communication and problem-solving skills
  • Basic knowledge of Linux command line and Windows desktop
  • Ability to work independently and as part of a team
  • Highly motivated and results-driven individual
  • Minimum 8 GCSEs grade 5 or above, including grade 6 in Maths and English
What We Offer
  • Casual dress policy
  • Company events and team-building activities
  • Profit-sharing scheme
  • Store discount
Working Hours
  • Monday to Friday, 9am-5pm from our Huddersfield office