Information and Access Officer
3 days ago
We are seeking a dedicated and customer-focused Information and Access Officer to join our team at Reed. As a key member of our team, you will provide a welcoming reception and information service, assess enquiries, and deliver assistance to service users, carers, and the public.
Key Responsibilities:- Offer a professional, friendly, and courteous information service across various communication channels.
- Respond to public enquiries, including those from distressed individuals, with timely and understandable information or referrals.
- Contribute to the development and maintenance of information systems and libraries.
- Make telephone enquiries, arrange visits, and facilitate appointments on behalf of enquirers.
- Provide up-to-date information on eligibility for services and criteria.
- Handle complex enquiries concerning eligibility and administrative procedures.
- Liaise with other services and agencies, advocating on behalf of customers when necessary.
- Maintain effective customer records and ensure high-risk information is communicated appropriately.
- Develop positive relationships with community/voluntary organisations and other services.
- Advise on and assist with form completion, monitor decisions against eligibility, and direct provision of equipment as needed.
- Substantial experience in customer service, both face-to-face and over the phone.
- Familiarity with information retrieval and input across various platforms.
- Literacy and numeracy skills for form completion, report writing, and information collation.
- Awareness of equality issues and their impact on service delivery.
- Knowledge of services provided by local authorities, health authorities, and voluntary organisations.
- Understanding of confidentiality importance.
- Problem analysis and solution proposal skills.
- Ability to prioritise tasks and meet deadlines.
- Proficiency in Microsoft Office and other software packages.
- Willingness to undertake further training and development.
- Willingness to undergo an enhanced Disclosure and Barring Service check.
- Competitive daily rate.
- Opportunity to contribute to the community and make a difference.
- Professional development and training opportunities.
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Information and Access Officer
2 days ago
Huddersfield, Kirklees, United Kingdom Reed Full timeJob Title: Information and Access OfficerWe are seeking a dedicated and customer-focused Information and Access Officer to provide a welcoming reception and information service to our service users, carers, and the public.Key Responsibilities:Offer a professional, friendly, and courteous information service across various communication channels.Respond to...
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Information and Access Officer
2 days ago
Huddersfield, Kirklees, United Kingdom Reed Full timeJob Title: Information and Access OfficerWe are seeking a dedicated and customer-focused Information and Access Officer to provide a welcoming reception and information service to our service users, carers, and the public.Key Responsibilities:Offer a professional, friendly, and courteous information service across various communication channels.Respond to...
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Information and Access Officer
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Huddersfield, Kirklees, United Kingdom Essential Employment Full timeJob Title: Information and Access OfficerWe are seeking a highly skilled and organized Information and Access Officer to join our team in Huddersfield town centre. As a key member of our team, you will be responsible for handling high-volume contacts, both telephone and electronic, and providing excellent customer service to our clients.Key...
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Information and Access Officer
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Huddersfield, Kirklees, United Kingdom Essential Employment Full timeJob Title: Information and Access OfficerWe are seeking a highly skilled and organized Information and Access Officer to join our team in Huddersfield town centre. As a key member of our team, you will be responsible for handling high-volume contacts, both telephone and electronic, and providing excellent customer service to our clients.Key...
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Huddersfield, Kirklees, United Kingdom Essential Employment Full timeJob Title: Information and Access OfficerWe are seeking a highly skilled and organized Information and Access Officer to join our team in Huddersfield town centre. As a key member of our team, you will be responsible for handling high-volume contacts, both telephone and electronic, and providing excellent customer service to our clients.Key...
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Huddersfield, Kirklees, United Kingdom Essential Employment Full timeJob Title: Information and Access OfficerWe are seeking a highly skilled and organized Information and Access Officer to join our team in Huddersfield town centre. As a key member of our team, you will be responsible for handling high-volume contacts, both telephone and electronic, and providing excellent customer service to our clients.Key...
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Huddersfield, Kirklees, United Kingdom Essential Employment Full timeJob Title: Information and Access OfficerWe are seeking a highly skilled and organized Information and Access Officer to join our team in Huddersfield town centre. As a key member of our team, you will be responsible for handling high-volume contacts, both telephone and electronic, and providing excellent customer service to our clients.Key...
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Huddersfield, Kirklees, United Kingdom Essential Employment Full timeJob Title: Information and Access OfficerWe are seeking a highly skilled and experienced Information and Access Officer to join our team in Huddersfield. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all adult social care enquiries are handled efficiently and effectively.Key...
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Information and Access Officer
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Huddersfield, Kirklees, United Kingdom Essential Employment Full timeJob Summary:We are seeking a highly skilled Information and Access Officer to join our team in Huddersfield. As the main contact point for all adult social care enquiries, you will be responsible for handling high-volume telephone and electronic contacts.About the Role:This is a full-time role on a temporary contract basis, working Monday to Friday in our...
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Huddersfield, Kirklees, United Kingdom Service Care Solutions - Social Work Full timeJob Summary:The Access and Information Officer will serve as the primary point of contact for adult social care enquiries, providing exceptional customer service and support to individuals and families in need.Key Responsibilities:Manage high-volume telephone and electronic contacts, responding to enquiries and providing accurate information and support.Work...
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Access and Information Officer
2 weeks ago
Huddersfield, Kirklees, United Kingdom Service Care Solutions - Social Work Full timeJob Summary:The Access and Information Officer will serve as the primary point of contact for adult social care enquiries, providing exceptional customer service and support to individuals and families in need.Key Responsibilities:Manage high-volume telephone and electronic contacts, responding to enquiries and providing accurate information and support.Work...
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Access and Information Officer
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Huddersfield, Kirklees, United Kingdom Service Care Solutions - Social Work Full timeJob Summary:The Access and Information Officer will serve as the primary point of contact for adult social care enquiries, providing exceptional customer service and support to individuals and families in need.Key Responsibilities:Manage high-volume telephone and electronic contacts, responding to enquiries and providing accurate information and support.Work...
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Access and Information Officer
2 weeks ago
Huddersfield, Kirklees, United Kingdom Service Care Solutions - Social Work Full timeJob Summary:The Access and Information Officer will serve as the primary point of contact for adult social care enquiries, providing exceptional customer service and support to individuals and families in need.Key Responsibilities:Manage high-volume telephone and electronic contacts, utilizing strong IT literacy and excellent communication skills to resolve...
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Access and Information Officer
2 weeks ago
Huddersfield, Kirklees, United Kingdom Service Care Solutions - Social Work Full timeJob Summary:The Access and Information Officer will serve as the primary point of contact for adult social care enquiries, providing exceptional customer service and support to individuals and families in need.Key Responsibilities:Manage high-volume telephone and electronic contacts, utilizing strong IT literacy and excellent communication skills to resolve...
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Information and Access Officer
2 weeks ago
Huddersfield, Kirklees, United Kingdom Reed Full timeAbout the RoleWe are seeking a dedicated and professional Information and Access Officer to join our team at Reed. As a key member of our community outreach program, you will be responsible for providing a welcoming reception and information service to our clients, assessing their needs, and delivering assistance to promote well-being and safety within the...
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Information and Access Officer
2 weeks ago
Huddersfield, Kirklees, United Kingdom Reed Full timeAbout the RoleWe are seeking a dedicated and professional Information and Access Officer to join our team at Reed. As a key member of our community outreach program, you will be responsible for providing a welcoming reception and information service to our clients, assessing their needs, and delivering assistance to promote well-being and safety within the...
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Information and Access Officer
3 weeks ago
Huddersfield, Kirklees, United Kingdom Reed Full timeAbout the RoleWe are seeking a dedicated and professional Information and Access Officer to join our team at Reed. As a key member of our community outreach program, you will be responsible for providing a welcoming reception and information service to our clients, assessing their needs, and delivering assistance to promote well-being and safety within the...
