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Information and Access Officer
2 months ago
We are seeking a highly skilled and experienced Information and Access Officer to join our team in Huddersfield. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all adult social care enquiries are handled efficiently and effectively.
Key Responsibilities:
- Manage high-volume telephone and electronic contacts, responding to enquiries and providing accurate information to customers.
- Work closely with the team to ensure that all adult social care enquiries are handled in a timely and professional manner.
- Provide excellent customer service, responding to customer queries and concerns in a polite and professional manner.
- Collaborate with the team to develop and implement effective solutions to customer enquiries.
Requirements:
- Proven experience in a customer-facing role, with a strong track record of providing excellent customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Strong problem-solving skills, with the ability to think critically and develop effective solutions.
What We Offer:
- A competitive hourly rate of £12.59.
- A temporary contract with the opportunity to extend.
- A supportive and collaborative team environment.
- Ongoing training and development opportunities.
How to Apply:
Please submit your CV and a covering letter to us, quoting the reference number. We look forward to hearing from you.
