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Reservation Agent

3 months ago

London, Greater London, United Kingdom South Place Hotel Full time

The Role:
Reservations Agent

The Restaurant:
South Place Hotel

The Location:
Moorgate

The Salary:
£25k

The Hours:
Combination of shifts - Monday to Saturday

Why work for us:

  • Top rate industry leading pay
  • Discount in all of our restaurants 40% off all day, every day
  • Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
  • Wagestream access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary.
  • Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free.
  • Access to WeCare a solution designed to support your mental, physical, social and financial wellbeing. You will have access to 24/7 UKbased online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
  • Free tasty and healthy meals on shift
  • Long Service Awards
  • Holiday that increases with length of service
  • Access to our training platform D&D Connect with resources to develop your skills and knowledge
  • An optional paid day each year to give back and volunteer
  • Recommend a Friend scheme

Who we are:

At D&D London we are passionate about all thing's food and drink. We strive to deliver quality in everything we do, each time we do it.

Over 30 diverse venues across 6 cities including London, New York and Paris - there is a restaurant for every occasion.

Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings.

Founded in 2006 by Des Gunewardena and David Loewi, our eponymous D and D, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants and hotel.

Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino's, 20 Stories and our South Place Hotel.

With further expansion across the group planned in the upcoming years, this list of top destinations is only set to grow

Role:


Do you love to talk? We are looking for a passionate Reservations Agent who can confidently deliver exceptional, 5 star service to guests.

At the same time, our Reservations Agent will have the service knowledge and skills to support the team in order to deliver an outstanding guest experience whilst handling all incoming calls via the Switchboard.


What we are looking for:

  • Exceptional service standards only 5 star luxury will do.
  • Someone who can create a memorable experience the guest will never forget, even though you may never meet.
  • Outstanding attention to detail.
  • Ability to deliver warmth, be friendly and bubbly in every aspect of the role
  • Real pride and passion for what you do.
  • Previous experience using Open Table
  • To be familiar with all restaurant services, hours of operation, key people & daily events.
  • Excellent telephone manner, with a strong command of the English language both verbal and written
  • Previous experience of working within Reservations in restaurants
  • Ability to adapt and be confident to work alone just as well as in a team
  • Flexibility to work various shift patterns
Overall you will have bags of personality, enthusiasm and a can-do attitude.
If this sounds like the role for you, we would love to hear from you

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