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Receptionist

3 months ago

Woodbridge, Suffolk, United Kingdom Reed Business Support Full time

Receptionist

Ufford, Woodbridge

£20,280

Primary Job Purpose:

An exciting opportunity has arisen for a receptionist to join our team.

The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties.

They will maximise customer satisfaction and maintain goodcustomer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills.

They will ensure excellent service at all times and accurately complete all reception and reservation documentationto provide the best guest experience.


What you'll be doing day to day:

  • To ensure all calls are passed to the relevant department/persons
  • To have full uptodate knowledge of the hotel and services
  • To take reservations and enter bookings on to the system
  • To allocate guest rooms and check guests in
  • Take prepayments on checkin and block room if needed.
  • Deleted revenue to be recorded and Revenue Manager to be informed.
  • To liaise with Housekeeping throughout the course of the shift informing them of room moves,
- special requests, extra departures etc to ensure no problems occur

  • To assist guests with any queries throughout their stay
  • To check guests out ensuring bills are paid and receipted correctly
  • To balance cash and bills at the end of each shift. To be responsible for the float while on duty
  • To maximise selling opportunities by adding customer value at every opportunity
  • To handle customer complaints promptly and professionally, demonstrating genuine customer care.
  • To adhere to the correct uniform/appearance policy and maintain personal hygiene at all times
  • To undertake any other duties requested by management
  • To comply with all legal requirements in respect of health, safety and welfare of staff and customers
  • All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
  • All staff must attend fire training as required by law, and to be familiar with the departmental

Keys Skills:

  • Friendly, informative and approachable
  • Excellent communication skills
  • Efficient and confident with speaking on the phone and working with computers


 MW 201
  • Attention to details
- 'Can do' attitude

  • Calm under pressure during busy periods
  • Resilient and calm attitude when dealing with facetoface complaints
  • Ability to use own initiative and problem solve
  • All staff Key Performance Measures
  • Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

Benefits:

  • Discounts across the resort, including family and friends
  • Free onsite parking
  • Progression and career development opportunities.
  • Pension Scheme
  • Discounted food
  • Free gym membership
  • Access to wellness programmes