Hotel Front Desk Associate

6 days ago


Woodbridge, Suffolk, United Kingdom LQ Resorts Full time
Job Description

**Hotel Receptionist Role**

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at LQ Resorts. As the first point of contact for hotel guests, this role plays a crucial part in maintaining the high level of service we strive for.

**Key Responsibilities:**

  • Provide exceptional customer service to guests, ensuring their stay is memorable and enjoyable.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process reservations, payments, and billing accurately and efficiently.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Collaborate with housekeeping and other departments to ensure seamless guest experiences.
  • Maintain a clean and organized front desk area, adhering to company standards.
  • Perform cash handling and balancing duties, ensuring accuracy and security.
  • Assist with luggage handling and other tasks as needed.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Strong attention to detail and organizational skills.
  • Proficiency in using hotel management systems and software.
  • Previous experience in a hotel or hospitality setting is preferred.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other resort amenities.

**About LQ Resorts:**

LQ Resorts is a family-run collection of quality destination-led hotel resorts. We pride ourselves on delivering exceptional guest experiences and creating long-term relationships with our guests. Our team is passionate about hospitality and committed to excellence in everything we do.



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