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Customer Service Representative
2 months ago
**Hotel Receptionist Role**
We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at LQ Resorts. As the first point of contact for hotel guests, this role plays a crucial part in maintaining the high level of service we strive for.
**Key Responsibilities:**
- Provide exceptional customer service to guests, ensuring their stay is memorable and enjoyable.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process reservations, payments, and billing accurately and efficiently.
- Respond to guest inquiries and resolve any issues promptly and professionally.
- Collaborate with housekeeping and other departments to ensure seamless guest experiences.
- Maintain a high level of knowledge about the hotel, its services, and local attractions.
- Contribute to a positive and supportive team environment, promoting a culture of excellence and guest satisfaction.
**Requirements:**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Strong attention to detail and organizational skills.
- Proficiency in using hotel management systems and software.
- Previous experience in a hotel reception or customer service role is highly desirable.
**What We Offer:**
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Discounts on hotel stays and other resort amenities.
**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at LQ Resorts.
