Head Receptionist

**Head Receptionist**

**40 hours per week - £26,121 per year**

**Ufford Park - Woodbridge - IP12 1QW**

**Primary Job Purpose**:
An exciting opportunity has arisen for a highly-motivated and enthusiastic Head Receptionist to join our team. The successful Head Receptionist will ensure the smooth running of the front desk and all reservation and reception duties. Maximise customer satisfaction and maintain good customer relations. Ensure adherence to all procedures sealing with advance reservations, checking in of guests and preparation of bills. Ensure and excellent service at all times. To accurately complete all reception and reservation documentation.

**About The Role**

**Roles and Responsibilities**:

- To manage and demonstrate high customer care within the team to meet the service requirements of the hotel
- To train staff for the full reception department in order to ensure a highly motivated and efficient team.
- To train all staff on float and safe procedures.
- Recruit, maintain and develop a strong team.
- Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
- Assured financial awareness to include: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts
- Maximise Room Sales.
- Ensure staff rotas are set up to manage the needs of the business.
- Inform the Group Revenue Manager of any changes made to revenue detailed on the system.
- To be budget focused and to comply with departmental manning budget.
- To assist the reservations manager in caring out all administration duties relevant to front of house.
- To assist and devise good work practices in developing and improving guest care and account procedures.
- Liaise and develop good working practices specifically with the Revenue Manager and all other department in the hotel.
- To maximise selling opportunities by adding customer value at every opportunity.
- To handle customer complaints promptly and professionally, demonstrating genuine customer care.
- Aim to achieve daily targets set by Group Revenue Manager and General Manager.
- In the absence of the Revenue Manager, support the reception and reservations team.
- To undertake any other duties requested by management.
- To comply with all legal requirements in respect of health, safety and welfare of staff and customers.
- To be responsible to completing all absence procedures for their team and complete all necessary HR paperwork require for existing and new team members.
- All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.
- Ensure they and all their staff attend fire training as required by law and to be familiar with the departmental responsibilities.
- To carry out duty management shifts on a rota basis
- It is the responsibility of each individual employee to be aware of the principles of good health and safety within their own workplace, and to have regard for any directions concerning health and safety within their place of work.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Key Skills**:

- ** Excellent customer service skills.**:

- ** Strong administration skills with a sound knowledge of MS Office**:

- ** Excellent verbal and written communications skills.**:

- ** Excellent time management and attention to detail.**:

- Ability to work well under pressure and to tight deadlines.

**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.

**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years
**Skills required**
- Ability t