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Front Desk Associate

2 months ago

Woodbridge, Suffolk, United Kingdom LQ Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at LQ Resorts. As the first point of contact for our guests, you will play a vital role in ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a high level of accuracy with financial transactions.
  • Assist with room preparation, including cleaning and maintenance, to ensure a high standard of cleanliness and presentation.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
  • Stay up-to-date with hotel services, amenities, and promotions to provide guests with informed and personalized recommendations.
  • Contribute to a positive and respectful work environment, adhering to our company values and standards.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proven experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.
  • Basic computer skills, including proficiency in hotel management systems and software.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other resort amenities.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].