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Hotel Receptionist

1 month ago

Woodbridge, Suffolk, United Kingdom LQ Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at LQ Resorts. As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring a memorable experience for all who visit us.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling security.
  • Assist with reservations, room allocations, and other administrative tasks as required.
  • Collaborate with the housekeeping team to ensure seamless communication and efficient room preparation.
  • Contribute to a positive and supportive team environment, promoting a culture of excellence and customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proven experience in a customer-facing role, with a strong focus on delivering exceptional service and resolving customer complaints.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.
  • Basic computer skills, including proficiency in hotel management systems and software.
  • Availability to work a variety of shifts, including weekends and evenings, as required.

What We Offer:

  • A competitive salary and benefits package, including discounts across our resorts and access to our wellness programs.
  • Opportunities for career development and progression within our company.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.

About Us:

LQ Resorts is a family-run collection of quality destination-led hotel resorts, committed to delivering exceptional service and creating unforgettable experiences for our guests. We are passionate about hospitality and dedicated to developing the very best services and facilities for our guests, delivered by an enthusiastic and committed team.