Hotel Receptionist

12 hours ago


Woodbridge, Suffolk, United Kingdom LQ Resorts Full time
Job Opportunity

Receptionist

Ufford Park Resort

Full-time - Variable shifts including weekends and evenings

We are seeking a highly motivated and customer-focused Receptionist to join our team at Ufford Park Resort. As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring a memorable experience for all visitors.

About The Role

Primary Job Purpose:

The successful candidate will be responsible for ensuring the smooth operation of the front desk, handling reservations and reception duties, and providing excellent customer service to our guests.

Key responsibilities will include:

  • Answering switchboard calls in a friendly and efficient manner

  • Ensuring all calls are passed to the relevant department/persons

  • Having full up-to-date knowledge of the hotel and services

  • Taking reservations and entering bookings on to the system

  • Allocating guest rooms and checking guests in

  • Assisting guests with any queries throughout their stay

  • Checking guests out ensuring bills are paid and receipted correctly

  • Balancing cash and bills at the end of each shift

  • Assisting with luggage and other tasks as required

Key Skills:

  • Friendly, informative and approachable

  • Excellent communication skills

  • Efficient and confident with speaking on the phone and working with computers

  • Attention to details

  • 'Can do' attitude

  • Calm under pressure during busy periods

  • Resilient and calm attitude when dealing with face-to-face complaints

  • Ability to use own initiative and problem solve

Benefits

We offer a range of benefits to our employees, including:

  • Discounts across the resort

  • Free onsite parking

  • Progression and career development opportunities

  • Pension Scheme

  • Free staff meals

  • Free gym membership

  • Access to wellness programmes

  • Share of Resort's service charges on monthly basis

  • Extra days holiday after 2 years

Requirements

We are looking for a candidate with:

  • Good communication skills

  • Good customer service skills

  • Fantastic attitude

  • Microsoft applicants experience

Closing Date

Thursday 10th October, 2024


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