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Hotel Receptionist

2 months ago

Woodbridge, Suffolk, United Kingdom LQ Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at LQ Resorts. As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring a memorable experience for all who visit us.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling security.
  • Assist with reservations, room allocations, and other administrative tasks as required.
  • Collaborate with the housekeeping team to ensure seamless communication and efficient room preparation.
  • Offer exceptional customer service, responding to guest complaints and concerns in a professional and empathetic manner.
  • Contribute to a positive and supportive team environment, promoting a culture of excellence and customer satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proven experience in a customer-facing role, with a strong focus on delivering exceptional service and resolving customer complaints.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.
  • Basic computer skills, including proficiency in hotel management systems and software.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package, including discounts across our resorts and free gym membership.
  • Opportunities for career development and progression within our company.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
  • A chance to work with a family-run business that values its employees and strives to deliver exceptional service to its guests.