Reception Team Lead
6 months ago
**About the Role**:
Little St John's Surgery is a friendly, forward-thinking dispensing practice who is seeking a highly organised, enthusiastic and motivational team leader to join our reception team on a part time basis, for 30 hours per week. This is an exciting opportunity to work in a small, friendly practice located in the heart of Woodbridge, Suffolk.
The reception team lead will:
- work closely with the management team and GP partners, coordinating all areas of our busy reception, including training, team rotas, I.T., and liaising with GPs, patients and other members of practice staff.
- ensure the effective day-to-day management of the reception team in accordance with current practice policies and procedures as well as legal and professional requirements.
- oversee the delivery of exemplary customer service, ensuring that staff are adequately trained and equipped to consistently deliver a high level of service to all patients.
Please see a full job description attached, which includes a breakdown of the main responsibilities of this role.
- Excellent communication skills, with a clear and polite telephone manner;
- Previous experience within a primary care setting or equivalent team lead role is preferred.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
**About Us**:
Little St. John's Street Surgery is a friendly, forward-thinking dispensing practice, with over 7,000 patients. We are proud to have an Outstanding CQC rating and over 95% patient satisfaction score in the National Patient Survey for the past 3 years.
**Disclosure and Barring Service Check
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