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Estates Administration Support Worker

3 months ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We are seeking to employ a highly motivated, appropriately skilled, reliable, and enthusiastic Estates System Support Worker to provide office and organisational support within Estates Services.


You will be a valuable member of the Estates Services team undertaking administrative, and estate systems support to the estates team across all sites.

providing an efficient telephone helpline service for the E&F Helpdesk, maintain estates database systems including processing financial, procurement and asset information, accurate input of data to the Works Management System (fmFirst), reception duties for visitors and contractors and delivery of high-quality routine clerical support as required within the Directorate.


Responds to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to.


You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.


As part of the role, you will relay and provide accurate information and data from the computer aided facilities management system.

You'll be the first point of contact for staff and contractor queries, providing guidance, information and direction to the most appropriate department or persons


You will deliver of high quality routine clerical support as required within the Directorate including orders, invoice queries and supporting the helpdesk.

You will also be responsible for supporting the minor works programme within the operational estates department.

We have 9000 fantastic people working hard to deliver quality services to our patients.

Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.


Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.


You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things.

Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.


  • Provides an efficient telephone helpline service, effectively dealing with requests from customers/clients for a range of services delivered by the Directorate, i.e., building/engineering,
  • Waste management, medical engineering, car parking and door access/ID badges, as required.
  • Acts as first point of contact for staff/members of public for the Estates and Facilities Office/Helpline.
  • Deals with telephone enquiries in a clear and pleasant manner.
  • Handles nonverbal communication from members of public and staff through a variety of media.
  • Provides advice on Trust staff identification badges, as required
  • Provides training to new starters, which includes discussion, explanation, shadowing and practical demonstration
  • Take responsibility for own personal development
  • Participate in appraisal and development meetings and develop a PDP.
  • Undertake all Mandatory Training
  • Support colleagues in the immediate work team and other colleagues and workers from other agencies
  • Provide information to staff and visitors to the department.
  • Operation of departmental computers in association with asset management and planned preventative maintenance.
  • Maintain security of information, i.e., computer passwords
  • Ensure that all equipment used is in good repair, report if necessary
  • Uses own initiative to ascertain and allocate helpline jobs to relevant department.
  • Ensures effective communication exists between the helpline office and all customers of the service and participate in service effectiveness.
  • Attend staff meetings, involving discussion of ideas for service development.
  • Take part in departmental audits
  • Deals with any problems relating to the Helpline service where appropriate
  • Work within Trust and departmental guidelines, policies and procedures, including data information protection and security.
  • Ensure provision of a high quality service by continual development of own role and that within the team.
  • Presenting a positive impression of the team and the service, supporting other team members.
  • Ensure accidents/incidents are notified promptly with adherence to departmental procedure.
  • Comply fully with all policies and procedures approved by the Trust.
  • Ensures that appropriate hospitality is afforded to visitors to the offices in a